Shared Services Manager

Studio West Philippines; Mandaluyong; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

HMO for all employees with coverage

Dependent HMO after a year

Retirement Plan

Life insurance

Vision and gym subsidy

Internet subsidy while WFH

Mental wellness programs

Job summary

Studio West Philippines is seeking a Shared Services Manager to lead Finance, HR, and Administrative Support for client accounts. You will drive service excellence, team performance, and continuous process improvement while aligning with SLAs and client needs.

Based in Mandaluyong with a hybrid work setup, the role requires 5–7 years in Shared Services or related fields, strong leadership, stakeholder management, and analytical skills to interpret operational data and report on KPIs.

Qualifications

• Bachelor’s degree in business administration, Human Resources, Finance, Accounting, Management, or a related field.
• Minimum 5-7 years of experience in Shared Services, BPO, Operations Management, or Client Services Management.
• Demonstrated experience managing multidisciplinary teams across Finance, HR, and administrative functions.
• Strong leadership, coaching, and people management skills.
• Excellent stakeholder management, communication, and interpersonal abilities.
• Strong analytical and problem-solving skills with the ability to interpret operational and financial data.
• Experience managing KPIs, SLAs, and performance reporting.
• Ability to manage multiple client accounts, priorities, and projects simultaneously.

Responsibilities

• Lead and optimize delivery of Finance, HR, and Administrative Support services for assigned client accounts.
• Serve as the primary operational contact between clients and internal shared services teams, ensuring effective communication and relationships.
• Develop understanding of each client's operations, priorities, objectives, and service requirements.
• Drive continuous improvement initiatives to streamline processes and enhance service delivery.
• Prepare and present operational reports, performance dashboards, and business insights to clients and senior management.

Skills

Leadership

Stakeholder management

People management

Analytics & problem solving

Communication

Project management

Education

Bachelor’s degree in business administration, human resources, finance, accounting, management, or related field

Job description

Here at Studio West, we give you what you need:

WORK-LIFE BALANCE

Working at Studio West will allow you to pursue your personal interests, self-care, and spend more time with your loved ones.

• Monday to Friday work schedule
• Paid time-off benefits
• Hybrid work set-up: combination of Work from Home (WFH) and Return to Office (RTO) set-up

CAREER GROWTH AND OPPORTUNITY

Our people-focused culture enables us to create a work environment that provides everyone purpose and allows each one to make their mark in their careers.

• Level up technical and soft skills through continuous learning and training programs
• Room for career progression. Studio West is an equal-opportunity employer, processing candidates based on their qualifications and evaluating employees on performance and adherence to our corporate values. We provide promotional opportunities to those who are experienced and qualified from our ranks.

JOB SECURITY

We want our employees to focus and excel on their jobs without having to worry about anything else.

• Regular, full-time positions offered
• A growing, stable company working with US-based teams

COMPETITIVE BENEFITS

We value our employees’ health and well-being. We believe in ensuring that they are healthy and happy while working with us.

• HMO for all employees upon start date with coverage above current market standards
• HMO for dependents after a year of working in the company
• Retirement Plan (Defined Benefit and Defined Contribution)
• Life insurance coverage
• Vision and gym subsidy
• Internet subsidy while working from home
• Mental wellness programs

Join our team and apply for the Shared Services Manager role!

GENERAL PURPOSE:

The Shared Services Manager is responsible for leading and optimizing the delivery of Finance, Human Resources, and Administrative Support services for assigned client accounts. Acting as the key operational leader, the role ensures service excellence, team performance, compliance with agreed service levels, and continuous process improvement. The Shared Services Manager serves as the primary liaison between the client and internal shared services teams, ensuring client satisfaction while driving operational efficiency, employee engagement, and business growth.

RESPONSIBILITIES AND DUTIES

• Manage the overall delivery of outsourced Finance, HR, and Administrative Support services for assigned client accounts.
• Serve as the primary operational contact between clients and internal shared services teams, ensuring effective communication and strong working relationships.
• Develop a thorough understanding of each client's business operations, priorities, objectives, and service requirements.
• Lead, coach, and develop Finance, HR, and Administrative Support teams to achieve service excellence and performance targets.
• Monitor team productivity, quality, and service levels, ensuring compliance with contractual obligations and service level agreements (SLAs).
• Establish, track, and report key performance indicators (KPIs) to measure operational effectiveness and client satisfaction.
• Conduct regular business reviews with clients to discuss performance, service improvements, risks, and upcoming business needs.
• Drive continuous improvement initiatives to streamline processes, improve efficiency, and enhance service delivery.
• Ensure consistency, accuracy, and compliance across all client-facing finance, HR, and administrative processes.
• Partner with functional subject matter experts to ensure best practices are implemented across service delivery teams.
• Identify operational risks and proactively implement mitigation plans.
• Resolve escalated client concerns and service delivery issues in a timely and professional manner.
• Manage workforce planning, resource allocation, and capacity requirements to support changing client demands.
• Support client onboarding, service transitions, and implementation of new processes or services.
• Collaborate with business development and client services teams to identify opportunities for service expansion and account growth.
• Prepare and present operational reports, performance dashboards, and business insights to clients and senior management.
• Foster a culture of accountability, collaboration, continuous learning, and high performance within the shared services teams.
• Ensure adherence to company policies, client requirements, regulatory standards, and data privacy obligations.
• Support budgeting, forecasting, and financial performance tracking for assigned client accounts.

REQUIREMENTS:

• Bachelor’s degree in business administration, Human Resources, Finance, Accounting, Management, or a related field.
• Minimum of 5-7 years of experience in Shared Services, Business Process Outsourcing (BPO), Operations Management, or Client Services Management.
• Demonstrated experience managing multidisciplinary teams across Finance, HR, and administrative functions.
• Strong understanding of shared services operations, service level management, and process improvement methodologies.
• Proven ability to manage client relationships and deliver high levels of customer satisfaction.
• Strong leadership, coaching, and people management skills.
• Excellent stakeholder management, communication, and interpersonal abilities.
• Strong analytical and problem-solving skills with the ability to interpret operational and financial data.
• Experience managing KPIs, SLAs, and performance reporting.
• Ability to manage multiple client accounts, priorities, and projects simultaneously.
• Strong organizational and project management capabilities.
• Experience working in an outsourced services, consulting, or managed services environment is highly preferred.
• Demonstrates the organization's core values, including Accountability, Integrity, Collaboration, Excellence, Innovation, and a Client-First Mindset.

Our office is at Rockwell Business Center-Sheridan, Sheridan St. cor. United St., Barangay Highway Hills, Mandaluyong City.

We welcome you to try us out and join #teamstudiowest. We look forward to seeing you soon!