Settlements & Payments Specialist

Vault Outsourcing OPC; Makati; On-site; PHP 360,000 - 540,000; Full time

Job summary

Vault Outsourcing OPC in Makati is seeking a Settlements Officer to manage day-to-day settlement and payment activities, processing disbursements and resolving payment issues.

The role requires excellent communication, problem-solving, and stakeholder management, with attention to detail in financial transactions and customer-focused service.

You will coordinate with customers, vendors, and internal teams, identify process gaps, and contribute to onboarding and training of new team members.

Qualifications

• Experience in settlements, payments or finance operations.
• Strong communication and stakeholder management skills.
• Attention to detail with accuracy in financial transactions.
• Customer-focused and able to handle complaints or difficult conversations.
• Able to work independently and manage multiple priorities.
• Proactive in identifying issues and proposing solutions.

Responsibilities

• Review invoices and supporting documents for accurate settlements.
• Process daily disbursements and investigate failed payments.
• Manage settlement activities for assigned accounts.
• Coordinate with customers, vendors, and internal teams to settle requirements.
• Handle customer and vendor inquiries, complaints, and complex issues via calls.
• Provide clear guidance on settlement processes and available solutions.
• Identify process gaps and recommend improvements to enhance efficiency.
• Maintain process documentation and Zendesk templates.
• Assist with onboarding and training new team members.
• Work with Team Leaders to address knowledge and skills gaps.

Skills

Settlements

Payments

Finance ops

Customer service

BPO/Shared services

Job description

Vault Outsourcing OPC in Makati is seeking a Settlements Officer to manage day-to-day settlement and payment activities, processing disbursements and resolving payment issues.

The role requires excellent communication, problem-solving, and stakeholder management, with attention to detail in financial transactions and customer-focused service.

You will coordinate with customers, vendors, and internal teams, identify process gaps, and contribute to onboarding and training of new team members.