Servicing Travel Advisor III, Chase Travel

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in the Philippines seeks a Service Travel Advisor III to be the primary client contact for travel needs, booking travel, and resolving issues while liaising with vendors to meet client expectations.

You will apply travel management protocols and use technology tools to optimize processes, building relationships and ensuring high-quality service. Strong attention to detail is essential.

Qualifications

• Must have at least 2 years of GDS experience.
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations.
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes.
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently.
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks.
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery.

Responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools.
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner.
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations.
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery.
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service.

Skills

GDS experience

Travel management tools

Client relationship management

Issue resolution

Analytical thinking

Attention to detail

Tools

GDS system

Travel management software

Job description

Job Description :

Join our team and be a primary contact for our clients while delivering impeccable service.

As a Service Travel Advisor III in [Insert LOB and/or Sub LOB], you will be the first point of contact for our clients travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred Qualification:

Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific roles by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.