ServiceNow Systems Admin II

Stefanini North America and APAC; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Stefanini North America and APAC is seeking a ServiceNow Administrator to support web-based applications and ITSM processes. The role involves automating routine tasks, managing data interfaces, and ensuring the health of ServiceNow instances.

Candidates should have 2–4 years of relevant experience, knowledge of ITIL, and familiarity with HTML5/CSS3/AJAX. The position emphasizes continuous learning and delivering value to clients.

Qualifications

• 2–4 years of experience supporting web based applications.
• Knowledge of cloud computing concepts and SaaS architecture.
• Knowledge of IT service management and ITIL service operations and transition processes.
• Knowledge of relational databases.
• Preferred: experience implementing and maintaining ITSM tools.
• Preferred: experience with HTML5, CSS3, and AJAX.
• Preferred: knowledge of ITIL processes and Agile/Scrum.

Responsibilities

• Automate routine tasks through ServiceNow, including design, creation, and administration of key components such as forms, workflows, catalogs, metrics, services, and reports.
• Load, transform, and maintain data interfaces between ServiceNow and other systems.
• Monitor logs, performance, and overall health of ServiceNow instances.
• Deliver on-time, on-budget execution of responsibilities (PM).
• Provide guidance and training on system usage to clients and end users.
• Maintain up-to-date documentation related to application administration and configuration.
• Contribute to continuous improvement of processes, standards, policies, and tools.
• Stay current with industry trends and new developments to maintain skills.

Skills

ServiceNow administration

Data integration

Cloud concepts (SaaS)

ITIL knowledge

Web UI development (HTML5/CSS3/AJAX)

Relational databases

Agile/Scrum

Tools

ServiceNow

Job description

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
• Forms
• Workflows
• Metrics
• Reports
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities (PM)
• Other duties as assigned
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration

Details

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
• Forms
• Workflows
• Catalog Items
• Metrics
• Service Level Agreements
• Reports
• Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities (PM)
• Other duties as assigned
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration

Job Requirements

• Experience (2-4 years) supporting web based applications
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology