ServiceNow Staff Developer

EY; Taguig; On-site; PHP 558,000 - 892,800; Full time

Benefits offered by this job

Support and coaching from colleagues

Opportunities for skill development

Flexibility to handle your role

Job summary

EY is seeking a ServiceNow Staff Developer to join its GDS team in Metro Manila, Philippines. The role involves solving client issues using the ServiceNow platform, contributing to product innovation, and requires expertise in ServiceNow implementation. Candidates should have a college degree in a relevant technology field and 1-3 years of development experience. EY provides opportunities for career growth, support from colleagues, and a flexible working environment.

Qualifications

• 1–3 years of experience in a development role.
• ServiceNow certifications are a plus.
• Strong problem-solving and analytic skills.

Responsibilities

• Configuration and customization of ServiceNow system.
• Build service request fulfilment workflows.
• Gathers specifications from business departments.

Skills

JavaScript

HTML

AngularJS

ServiceNow Implementation

End-to-end project implementation

Education

College degree in related technology field

Tools

JIRA

Active Directory / LDAP

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY GDS - ServiceNow Staff Developer

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with a high‑quality team and build innovative products that solve clients’ problems.

The opportunity

We’re looking for Staff with expertise in ServiceNow Implementation to join EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm while being instrumental in its growth.

Your Key Responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation of workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc.
• Uses scripting tools and ServiceNow functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation.
• Loads, manipulates and maintains data between ServiceNow and other systems as needed.
• Works with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed.
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases.
• Performs system and integration testing with sample and live data.

Skills And Attributes For Success

• JavaScript, HTML, AngularJS and good web‑design practices
• Implementation experience on any ServiceNow application/module (e.g., HR, GRC, SecOps, CSM, PPM, APM, ITOM) – or custom applications
• Experience on end‑to‑end project implementation, enhancements, or support.

Good to have skills

• Disciplined Agile Delivery software release build/deploy processes
• Knowledge of digital technologies like Machine Learning, AI, IoT, Blockchain
• Implementation experience in Performance Analytics
• Preferred skill with GRC Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.
• Authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure
• Integrating with internal and external applications and systems
• Service Portal implementation experience

To qualify for the role, you must have:

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experience
• Approximately at least 1–3 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period.
• ServiceNow certifications a plus.

What We Look For

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast‑moving environment
• An opportunity to be a part of a market‑leading, multi‑disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries.

What Working At EY Offers

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you.