GDS Consulting_ServiceNow Manager

Ernst & Young Advisory Services Sdn Bhd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Collaborative environment

Global leader

Job summary

Ernst & Young Advisory Services Sdn Bhd in the Philippines is seeking a Product Manager to lead ServiceNow-based solutions. You will define work, plan releases, groom the backlog, and shape the product roadmap while coordinating with global teams.

The role requires 5–8 years in product management, 3–5 years in product owner, and hands-on ServiceNow knowledge. Strong communication and Agile practice experience are essential for success.

Qualifications

• 5–8 years of work experience.
• 3–5 years in a product manager or service owner role.
• ITIL Service Manager certification or equivalent work experience a plus.
• 3+ years of ServiceNow development experience is an advantage.
• 2–5 years of ServiceNow product knowledge.
• Excellent verbal and written communication skills.
• Strong presentation skills including use of PowerPoint.
• Working knowledge of Agile Development / Extreme programming methods.
• Ability to work with global teams.

Responsibilities

• Defines the actual work that will be accomplished and the features that will be built within each release.
• Plans the overall capacity for the release, objectively measuring each feature to ensure value delivery to customers.
• Grooms existing product backlog with the business stakeholders.
• Defines, maintains and communicates product roadmap.
• Determines customers' needs and desires by specifying the research needed to obtain information.
• Recommends the scope of present and future products by reviewing backlogs and requirements; assesses new ideas and changes.
• Aids in determining cost model and forecasting volume.
• Reviews service level performance for product and outlines improvement plans where necessary.
• Outlines operational requirements by scheduling and assigning employees; follows up on results.

Skills

Communication skills

Presentation skills

Agile development

Analytical thinking

ServiceNow knowledge

Cross-functional collaboration

Tools

ServiceNow

PowerPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

The opportunity

The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

Your key responsibilities

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers' needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Aids in determining cost model and forecasting volume
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and attributes for success

• Overall 5-8 years of work experience.
• Approximately 3 to 5 years of experience in a product manager or service owner role
• ITIL Service Manager certification or equivalent work experience a plus
• 3+ years of ServiceNow development experience is an advantage
• Able to exhibit a progression of increasingly complex job responsibilities during the period.
• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of powerpoint
• A working knowledge of Agile Development / Extreme programming methods
• Effectively communicate with all levels of the organization globally
• Demonstrate analytical and problem solving skills
• Work on multiple overlapping projects

Good to have skills

• Scrum Master experience is a big advantage

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

EY | Building a better working world