ServiceNow Process Analyst for Enterprise Solutions

Corning Inc.; Mexico; On-site; PHP 3,071,253 - 4,606,879; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Company-sponsored life insurance

Company-wide bonuses

Food coupons

Structured savings fund

Job summary

Corning Inc. is seeking a ServiceNow Process Analyst to ensure successful delivery of ServiceNow solutions. This role involves collaboration with stakeholders, attention to best practices, and continuous improvement with a focus on technical documentation.

The ideal candidate will have 3-5 years of ServiceNow experience, leadership capabilities, and a strong educational background in IT. Benefits include comprehensive medical coverage, company-sponsored insurance, and a structured savings fund.

Qualifications

• 3-5 years of hands-on ServiceNow experience.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.

Responsibilities

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.

Skills

ServiceNow architecture and workflows

Integrations and data migration

Communication and stakeholder management

ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

Education

Bachelor’s degree in computer science, Information Technology, or related field

ITIL V3/V4

Scrum Master Certification or SAFe

Job description

Corning Inc. is seeking a ServiceNow Process Analyst to ensure successful delivery of ServiceNow solutions. This role involves collaboration with stakeholders, attention to best practices, and continuous improvement with a focus on technical documentation.

The ideal candidate will have 3-5 years of ServiceNow experience, leadership capabilities, and a strong educational background in IT. Benefits include comprehensive medical coverage, company-sponsored insurance, and a structured savings fund.