Service Now Process Analyst

Corning Inc.; Mexico; On-site; PHP 3,071,253 - 4,606,879; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Company-sponsored life insurance

Company-wide bonuses

Food coupons

Structured savings fund

Job summary

Corning Inc. is seeking a ServiceNow Process Analyst to ensure successful delivery of ServiceNow solutions. This role involves collaboration with stakeholders, attention to best practices, and continuous improvement with a focus on technical documentation.

The ideal candidate will have 3-5 years of ServiceNow experience, leadership capabilities, and a strong educational background in IT. Benefits include comprehensive medical coverage, company-sponsored insurance, and a structured savings fund.

Qualifications

• 3-5 years of hands-on ServiceNow experience.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.

Responsibilities

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.

Skills

ServiceNow architecture and workflows

Integrations and data migration

Communication and stakeholder management

ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

Education

Bachelor’s degree in computer science, Information Technology, or related field

ITIL V3/V4

Scrum Master Certification or SAFe

Job description

Corning is a leading innovator in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments.

Responsibilities

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross‑functional teams for project success.

Skills

• Strong understanding of ServiceNow architecture and workflows.
• Experience with integrations and data migration.
• Excellent communication and stakeholder management skills.
• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

Experience

• Minimum 3–5 years of hands‑on ServiceNow experience.
• Experience in large‑scale enterprise implementations.
• Leadership experience managing cross‑functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex ServiceNow projects.

Education & Certifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Required: ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).

Benefits

• Salaried employees are eligible for comprehensive medical and dental coverage.
• All employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program.
• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well.
• In addition to full Mexico statutory benefits, we offer food coupons to ease daily costs, and a structured savings fund to support your long‑term financial goals.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].