ServiceNow Integrations Developer Associate (AC Manila)

PwC; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

PwC Acceleration Centers Manila is seeking an Associate to join the Cybersecurity Platform team. You will help manage service workflows and support integrations across cybersecurity platforms, contributing to operational excellence and seamless client service delivery.

You will build hands-on experience in cyber operations, gain exposure to multi-client environments, and develop professional and technical skills through digitally enabled training and client engagements.

Qualifications

• Bachelor’s degree in a IT, cybersecurity, or related field.
• 1–3 years of experience in Cyber Operations.
• Proficient in English, both written and spoken.

Responsibilities

• Manage workflows specific to cybersecurity services.
• Support integration efforts across cybersecurity platforms.
• Drive operational excellence to ensure seamless service delivery.
• Collaborate with team members to enhance service management processes.
• Expand technical knowledge related to cybersecurity operations.
• Engage in problem-solving to address service-related challenges.
• Contribute to maintaining exceptional standards of client service.
• Participate in team discussions to improve operational strategies.

Skills

Cyber Operations

English proficiency

Team collaboration

Education

Bachelor’s degree

Tools

Hyperautomation tools

CMDB

ITSM tools

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Cybersecurity Platform team you will manage service-specific workflows and support integrations across cybersecurity platforms. As an Associate you will engage in service management and operational excellence, driving seamless client service delivery. This role offers a unique opportunity to deepen your technical knowledge while collaborating with a team dedicated to the security and efficiency of our cybersecurity operations.

Responsibilities

• Manage workflows specific to cybersecurity services
• Support integration efforts across various cybersecurity platforms
• Drive operational excellence to secure seamless service delivery
• Collaborate with team members to enhance service management processes
• Expand technical knowledge related to cybersecurity operations
• Engage in problem-solving to address service-related challenges
• Contribute to maintaining exceptional standards of client service
• Participate in team discussions to improve operational strategies

What You Must Have

• Bachelor’s Degree
• 1 to 3 years of experience in Cyber Operations
• Oral and written proficiency in English required

What Sets You Apart

• Bachelor’s Degree in IT, Cybersecurity, or related field
• Experience in Managed Services and multi-client environments
• Demonstrating hands-on experience with Hyperautomation tools
• Understanding CMDB, asset management, and change/release processes
• Integrating security platforms with ITSM tools
• Managing workflows for alert ingestion and response actions
• Supporting onboarding and continuous knowledge development
• Enforcing access governance frameworks
• Maintaining audit evidence for security actions

Company Overview

PwC AC Manila’s Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.