ServiceNow HRSD Specialist

TECEZE; Metro Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Teceze is seeking an experienced ServiceNow HRSD Specialist to design, implement, and support HRSD solutions. You will work on HR workflows, Employee Center, case management, and HR services to streamline processes and improve employee experience.

You will collaborate with HR stakeholders and technical teams to translate requirements into scalable configurations, troubleshoot issues, and ensure best practices across deployments and upgrades.

Qualifications

• Hands-on experience with ServiceNow HRSD implementation, configuration, or support.
• Strong understanding of HR Case Management and HR Service Delivery processes.
• Experience with Employee Center and Employee Center Pro.
• Proficiency in Flow Designer and ServiceNow automation capabilities.
• Knowledge of HR lifecycle events (onboarding, transfers, offboarding).
• Familiarity with HR data, COEs, and security/access controls.

Responsibilities

• Configure and support ServiceNow HRSD modules, including HR Case and Knowledge Management.
• Implement and maintain HR Services, HR Service Catalog, HR Criteria, and HR Templates.
• Configure Employee Center and Employee Center Pro to enhance employee self-service.
• Develop and maintain HR workflows using Flow Designer and ServiceNow automation capabilities.
• Configure HR lifecycle events, including employee onboarding, transfers, and offboarding.
• Work with HR profile data, COEs, HR security, and access controls.
• Integrate HRSD with other ServiceNow modules and external HR systems, where required.
• Develop and maintain business rules, client scripts, UI policies, and other platform configurations.
• Gather requirements from HR stakeholders and translate business needs into technical solutions.
• Troubleshoot incidents, resolve defects, and support ongoing enhancements.
• Prepare technical documentation, conduct testing, and support deployment activities.
• Follow ServiceNow development best practices, security standards, and platform upgrade guidelines.

Skills

ServiceNow HRSD

HR Case Management

HR Service Delivery

Employee Center

Flow Designer

HR Lifecycle

Security & Access

System Integration

Scripting & UI Policies

Requirements Gathering

Job description

Position: ServiceNow HRSD Specialist

Experience: 3–6 Years

Employment Type: Full-Time / Contract

Work Mode: Onsite / Hybrid / Remote (as applicable)

We are looking for an experienced ServiceNow HRSD Specialist to design, implement, configure, and support ServiceNow Human Resources Service Delivery (HRSD) solutions. The ideal candidate will have hands‑on experience with HR workflows, Employee Center, case management, HR services, and ServiceNow platform customization.

The candidate will work closely with HR stakeholders, business analysts, and technical teams to streamline HR processes, improve employee experience, and automate HR service delivery.

Key Responsibilities

• Configure and support ServiceNow HRSD modules, including HR Case and Knowledge Management.


• Implement and maintain HR Services, HR Service Catalog, HR Criteria, and HR Templates.


• Configure Employee Center and Employee Center Pro to enhance employee self‑service.


• Develop and maintain HR workflows using Flow Designer and ServiceNow automation capabilities.


• Configure HR lifecycle events, including employee onboarding, transfers, and offboarding.


• Work with HR profile data, COEs (Centers of Excellence), HR security, and access controls.


• Integrate HRSD with other ServiceNow modules and external HR systems, where required.


• Develop and maintain business rules, client scripts, UI policies, and other platform configurations.


• Gather requirements from HR stakeholders and translate business needs into technical solutions.


• Troubleshoot incidents, resolve defects, and support ongoing enhancements.


• Prepare technical documentation, conduct testing, and support deployment activities.


• Follow ServiceNow development best practices, security standards, and platform upgrade guidelines.

Required Skills And Qualifications

• Hands‑on experience with ServiceNow HRSD implementation, configuration, or support.


• Strong understanding of HR Case Management and HR Service Delivery processes.


• Expe