ServiceNow Engineer

Quess Philippines Corp.; Manila; On-site; PHP 1,339,000 - 1,786,000; Full time

Job summary

Accenture Philippines in Manila is seeking an Applications Support Engineer with deep ServiceNow expertise. You will investigate and resolve issues across critical business systems, monitor performance, and ensure smooth operation of software components.

You will collaborate with multiple teams, mentor others, and drive prevention of service disruptions through proactive monitoring and knowledge sharing. The contract is 6 months to 1 year with potential extension based on performance, and

Qualifications

• Expert proficiency in ServiceNow.
• Strong understanding of IT service management principles and workflows.
• Experience with incident, problem, and change management in ServiceNow.
• Ability to customize and configure ServiceNow modules to meet business needs.
• Familiarity with scripting and automation in ServiceNow.
• Solid troubleshooting and root-cause analysis skills.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Monitor system health and proactively identify potential risks to prevent service disruptions.

Skills

ServiceNow

ITSM

Incident management

Root cause analysis

Scripting

Stakeholder communication

Job description

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves monitoring system performance, identifying root causes of problems, and ensuring smooth operation of software components. You will interact with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Monitor system health and proactively identify potential risks to prevent service disruptions.

Professional & Technical Skills:

• Required Skill: Expert proficiency in ServiceNow.
• Strong understanding of IT service management principles and workflows.
• Experience in incident, problem, and change management processes within ServiceNow.
• Ability to customize and configure ServiceNow modules to meet business requirements.
• Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.
• Solid skills in troubleshooting and root cause analysis of software issues.

Must have and Good to have skills: ServiceNow ITSM – CSDM

Number of years experiences needed: 5 - 8+ YEARS in ServiceNow

Client: Accenture

Shift Schedule: Morning, mid

Number of days in a month or week that needs to be in the office: 2x a week

Project Location (During onsite): Manila offices

Employment Type: 6mos to 1 year project-based contract subject for extension or absorption depending on performance.