Must-Have Qualifications
- At least bachelor's degree in Information Technology or a related field, or equivalent practical experience.
- At least 5 to 7 years of hands‑on experience in ServiceNow development, configuration, administration, and support.
- Strong knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Experience with Flow Designer, IntegrationHub, Service Catalog, and workflow automation.
- Understanding of ITSM processes, including Incident, Problem, Change, and Request Management.
- Experience integrating systems using REST/SOAP APIs and related ServiceNow integration tools.
- Strong analytical, troubleshooting, and problem‑solving skills.
- Strong communication skills and the ability to work effectively in global, cross‑functional teams.
- Fluent English communication skills, both written and spoken
Nice-to-Have Qualifications
- Experience with ITOM Discovery, CMDB/CSDM, SAM Pro, HAM, SPM, or Platform Analytics.
- Knowledge of ServiceNow security, access controls, and upgrade‑safe development practices.
- Experience managing deployments across DEV, QA, and PROD environments.
- ServiceNow Certified System Administrator (CSA) certification or other ServiceNow certifications.
- Experience working in international or distributed IT environments.
- Additional language skills and willingness to travel when required.