ServiceNow Developer - CSM/ITSM Specialist

VNS; Philippines; On-site; PHP 700,000 - 950,000; Full time

Job summary

VNS in Makati, Philippines is seeking a skilled ServiceNow Full Stack Developer to design, develop, and implement Customer Service Management (CSM) and IT Service Management (ITSM) solutions on the ServiceNow platform.

The role emphasizes scripting, REST integrations, Flow Designer, UI/Portal components, and cross-functional collaboration in an Agile/Scrum environment. Experience with AngularJS, HTML, CSS, JavaScript, and JIRA is valued; CSA/CAD certifications preferred but not required.

Qualifications

• At least 5 years of experience in IT field.
• 3–5 years of experience with ServiceNow development.
• 3 years of experience in CSM module (required).
• Must have experience in ITSM.
• Experience with ServiceNow APIs, REST integrations, and Scripted REST APIs.
• Experience with Angular, HTML, CSS and JavaScript.
• Familiarity with Agile/Scrum methodologies and using JIRA.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• ServiceNow CSA and/or CAD preferred but not required.

Responsibilities

• Design, develop, and implement solutions in ServiceNow CSM and ITSM domains.
• Develop and manage workflows using Flow Designer and Workflow Editor.
• Utilize expertise in ServiceNow API architecture to create and maintain REST integrations and Scripted REST APIs.
• Configure and troubleshoot Advanced Work Assignment modules, including channels, queues, assignment rules, agent presence, and capacity management.
• Design and implement custom solutions in Service Portal, including creating portals, pages, and widgets using AngularJS.
• Write and maintain ServiceNow scripts, including Business Rules, Script includes, UI Actions, and Scheduled Jobs.
• Customize the platform using UI Pages, UI Macros, CMS, and applying CSS and HTML for advanced UI/UX customization.
• Debug and troubleshoot issues in Agent Chat and Configurable Workspace environments.

Skills

ServiceNow dev

CSM experience

ITSM experience

REST APIs

AngularJS

HTML/CSS/JS

JIRA

Analytical skills

Communication

CSA/CAD preferred

Job description

VNS in Makati, Philippines is seeking a skilled ServiceNow Full Stack Developer to design, develop, and implement Customer Service Management (CSM) and IT Service Management (ITSM) solutions on the ServiceNow platform.

The role emphasizes scripting, REST integrations, Flow Designer, UI/Portal components, and cross-functional collaboration in an Agile/Scrum environment. Experience with AngularJS, HTML, CSS, JavaScript, and JIRA is valued; CSA/CAD certifications preferred but not required.