ServiceNow Developer / Consultant (CL10 / CL9 / CL8)

ABSI; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ABSI is seeking hands-on ServiceNow Developers and Consultants across CL10 (Junior), CL9 (Mid-Level), and CL8 (Senior/Workstream Lead) in Metro Manila. The role focuses on platform configuration, scripting, custom workflow automation, module delivery, and system integrations.

Responsibilities scale with level from junior configuration to senior ownership, with mentoring, code reviews, and architecture design expected at CL8.

Qualifications

• Experience building or configuring at least one core ServiceNow module (ITSM, ITOM, ITAM, HRSD, CSM) or custom apps via App Engine/Studio.
• Practical exposure to REST/SOAP APIs, Webhooks, and IntegrationHub.
• Active participation in Agile/Scrum delivery environments, update set management, and platform upgrades.

Responsibilities

• CL10 – perform hands-on platform configuration, scripting, and business rules development under guidance.
• CL9 – automate complex workflows, design custom portal/workspace components, and perform API integrations.
• CL8 – take end-to-end technical ownership of modules and lead workstream deliveries, mentor juniors.

Skills

Module Exposure

Integrations & Web Services

Development Lifecycle

Education

Bachelor’s Degree in IT/CS/CE

Tools

ServiceNow Studio

App Engine

Job description

ServiceNow Developer / Consultant (CL10 / CL9 / CL8)

About the Role

We are seeking hands-on, delivery-focused ServiceNow Developers and Consultants across multiple career levels (CL10 – Junior, CL9 – Mid-Level, and CL8 – Senior / Workstream Lead).

This role is strictly focused on actual platform configuration, scripting, custom workflow automation, module delivery, and system integrations. We are looking for candidates who build and engineer within ServiceNow—not end-users, ticket managers, or service desk analysts.

Key Responsibilities by Role Level

CL10 – Junior / Early ServiceNow Developer

• Perform hands-on platform configuration, client scripting, and business rules development under guidance.
• Support module implementation, unit testing, bug fixing, and deployment tasks.
• Participate in ServiceNow project deliveries, sprint planning, and technical documentation.

CL9 – Mid-Level ServiceNow Developer / Consultant

• Automate complex workflows, build Flow Designer actions, create business rules, and design custom Service Portal/Workspace components.
• Troubleshoot platform issues, perform root cause analysis, and execute REST/SOAP API integrations.
• Draft technical design documents and support platform enhancements and upgrade cycles.

CL8 – Senior ServiceNow Developer / Workstream Lead

• Take end-to-end technical ownership of ServiceNow modules, architecture, and workstream deliveries.
• Design and implement complex custom applications, Service Portals, Workspaces, and enterprise-grade third-party integrations.
• Lead L2/L3 platform support, platform performance tuning, instance maintenance, and upgrade strategies.
• Mentor junior/mid-level developers, conduct code reviews, enforce platform best practices, and drive technical discussions with client stakeholders.

Must-Have Requirements

• Module Exposure: Demonstrated experience building or configuring at least one core ServiceNow module (ITSM, ITOM, ITAM, HRSD, CSM) or custom apps via App Engine / Studio.
• Integrations & Web Services: Practical exposure to REST/SOAP APIs, Webhooks, and IntegrationHub.
• Development Lifecycle: Active participation in Agile/Scrum delivery environments, update set management, and platform upgrades.

Note to Applicants: This position requires direct, hands-on platform development and implementation experience in ServiceNow. Profiles centered primarily on general software engineering, adjacent tools (e.g., Power Automate, n8n, Zapier), ITIL Service Desk operations, or ticket management without direct ServiceNow scripting and configuration exposure will not be considered.

Preferred Qualifications & Certifications

• ServiceNow Certified System Administrator (CSA) (Required or strongly preferred)
• ServiceNow Certified Application Developer (CAD) (Strongly preferred for CL9 / CL8)
• Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, or CSM (Plus for CL8)
• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.