ServiceNow Consultant / Developer / Manager

ABSI; Philippines; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

ABSI is seeking experienced ServiceNow Consultants, Developers, and Managers in the Philippines to drive hands-on platform configuration, development, and workflow automation. The role demands practical experience across development, implementation, testing, deployment, and production support within ServiceNow environments.

Candidates should demonstrate hands-on capability across modules, including ITSM, ITOM, SecOps, IRM, HRSD, or CSM, with a track record of delivering client-focused solutions

Qualifications

• Minimum 2+ years of hands-on ServiceNow implementation, configuration, development, or consulting experience.
• Must have actual hands-on experience on the ServiceNow platform.
• Experience building, configuring, developing, implementing, or supporting ServiceNow solutions.

Responsibilities

• ServiceNow Development & Configuration: develop and maintain ServiceNow applications, modules, workflows, client scripts, and UI policies.
• Participate in end-to-end ServiceNow implementation projects and support deployments and upgrades.
• Design and implement automated workflows and processes using Flow Designer and related tools.
• Provide L2/L3 production support, troubleshooting, and root-cause analysis.
• Collaborate with stakeholders to translate requirements into scalable ServiceNow solutions.

Skills

ServiceNow development

ServiceNow configuration

ServiceNow integration

Workflow automation

Job description

ServiceNow Consultant / Developer / Manager

Position Overview

We are looking for experienced ServiceNow Consultants, Developers, and Managers with strong hands-on experience in ServiceNow implementation, configuration, customization, development, workflow automation, and production support.

The ideal candidate must have actual hands-on ServiceNow experience as a developer, configurator, implementer, consultant, technical lead, or solution owner. Candidates whose experience is limited to using ServiceNow as an end user, ticket requester, incident resolver, or platform user without development/configuration/implementation experience will not be considered.

The role may be aligned to different career levels depending on the candidate's depth of ServiceNow experience, technical capability, module expertise, and delivery/leadership responsibilities.

Career Level

Typical Role Profile

Expected Capability

Key Responsibilities

1. ServiceNow Development & Configuration

• Perform ServiceNow configuration, customization, development, and implementation.
• Develop and maintain ServiceNow applications, modules, workflows, business rules, client scripts, UI policies, and other platform components.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Configure forms, fields, tables, workflows, notifications, reports, dashboards, and access controls.
• Perform scripting and customization using appropriate ServiceNow development practices.
• Troubleshoot technical issues and provide root-cause analysis.

2. ServiceNow Implementation

• Participate in or lead end-to-end ServiceNow implementation projects.
• Conduct requirements gathering and solution analysis.
• Assist in solution architecture and technical design.
• Configure and develop solutions based on approved requirements.
• Support testing, deployment, release management, and production implementation.
• Support ServiceNow platform upgrades and enhancements.

3. Workflow & Automation

• Design and implement automated workflows and business processes.
• Identify opportunities to automate manual processes using ServiceNow capabilities.
• Configure Flow Designer, workflows, business rules, integrations, and other automation tools where applicable.
• Ensure solutions meet business requirements while following platform best practices.

4. ServiceNow Modules / Product Lines

Candidates should have hands-on experience in at least one of the following ServiceNow product lines:

• ITSM – IT Service Management
• ITOM – IT Operations Management
• SecOps – Security Operations
• IRM – Integrated Risk Management
• HRSD – Human Resources Service Delivery
• CSM – Customer Service Management

Experience with multiple modules is highly preferred, particularly for senior/lead/manager-level positions.

5. Testing & Deployment

• Develop and execute unit and functional testing.
• Support SIT, UAT, regression testing, and defect resolution.
• Prepare deployment and release documentation.
• Support production deployment and post-production validation.
• Assist with platform upgrades and migration activities.

6. Production Support & Troubleshooting

• Provide technical support for ServiceNow applications and solutions.
• Investigate incidents, defects, and performance issues.
• Perform root-cause analysis and recommend permanent solutions.
• Provide L2/L3 technical support for complex ServiceNow issues, particularly for CL8 roles.
• Monitor application performance and platform health where applicable.

7. Documentation & Stakeholder Management

• Prepare technical documentation, solution designs, configuration documents, test scripts, and deployment documentation.
• Collaborate with business stakeholders, product owners, project managers, architects, and other technical teams.
• Conduct impact assessment for requested changes and enhancements.
• Communicate technical solutions and recommendations to both technical and non-technical stakeholders.

Must-Have Qualifications

ServiceNow Experience

• Minimum 2+ years of hands-on ServiceNow implementation, configuration, customization, development, or consulting experience.
• Must have actual hands-on experience working inside the ServiceNow platform.
• Must have experience building, configuring, developing, implementing, or supporting ServiceNow solutions.
• Must have participated in actual ServiceNow projects or production environments.
• Experience must go beyond simply using ServiceNow as an end user.

Applicants must NOT be ServiceNow end users only.

Candidates whose ServiceNow experience consists primarily of:

• Creating or updating tickets
• Requesting services
• Approving requests
• Using ServiceNow as an employee/customer
• Performing basic ticket-related activities

without hands-on configuration, development, implementation, administration, or technical support experience should not be considered.

Candidates should demonstrate experience in areas such as:

• ServiceNow configuration
• ServiceNow development
• ServiceNow customization
• ServiceNow implementation
• Workflow/Flow Designer
• Business Rules
• Client Scripts
• UI Actions
• Script Includes
• Notifications
• Service Catalog
• Integrations
• Testing and deployment
• Troubleshooting

Preferred Qualifications

• Experience with multiple ServiceNow modules.
• Experience in ServiceNow implementation projects.
• Experience with ServiceNow integrations and APIs.
• Experience with Agile/Scrum methodology.
• Experience working in sprint-based delivery.
• Experience with ServiceNow upgrades and platform maintenance.
• ServiceNow certifications such as CSA, CIS, CAD, or relevant module certifications are an advantage.

Note: Certifications are considered supplementary and do not replace actual hands-on ServiceNow implementation/development experience.

Additional Requirements by Career Level

CL10 – Junior / Early ServiceNow Developer

Candidates should demonstrate:

• Hands-on ServiceNow development/configuration exposure
• Basic scripting capability
• Experience working on ServiceNow modules
• Ability to execute build/configuration tasks with guidance
• Testing and defect resolution experience
• Participation in ServiceNow projects

Typical experience: 2+ years, depending on depth of ServiceNow exposure.

CL9 – ServiceNow Developer / Consultant

Candidates should demonstrate:

• Independent ServiceNow configuration and customization
• Development and scripting experience
• Workflow and automation implementation
• Troubleshooting and defect resolution
• Experience translating requirements into solutions
• Ability to independently deliver ServiceNow enhancements
• Experience supporting production environments

Typical profile: Mid-level ServiceNow Developer / Consultant.

CL8 – Senior ServiceNow Developer / Consultant / Manager / Workstream Lead

Candidates should demonstrate:

• Strong ownership of ServiceNow modules or workstreams
• Complex configuration and customization
• ServiceNow integrations
• L2/L3 production support
• Platform maintenance and upgrade experience
• Technical leadership
• Mentoring of junior developers
• Ownership of project/workstream delivery
• Ability to lead technical discussions and provide solution recommendations

Typical profile: Senior ServiceNow Developer, Senior Consultant, Technical Lead, Solution Lead, or ServiceNow Manager.

The successful candidate will be expected to contribute to or own:

• Requirements analysis and solution design
• ServiceNow configuration, customization, and development
• Workflow and automation implementation
• Agile delivery and sprint execution
• Testing, deployment, and platform upgrade support
• Incident resolution and technical troubleshooting
• Stakeholder collaboration and impact assessment
• Technical documentation and delivery ownership
• ServiceNow module implementation and enhancement
• Production support and continuous platform improvement