ServiceNow Automation Engineer

Lancesoft; Manila; Hybride; PHP 700 000 - 1 100 000; Plein temps

Résumé du poste

Lancesoft is hiring a ServiceNow Automation Engineer in Manila, Philippines. Hybrid work arrangement is available, requiring 4+ years of hands-on ServiceNow development and automation experience.

The role focuses on designing, developing, and scaling automated workflows using Service Catalog, Flow Designer, Integration Hub, and ITSM processes. You will build catalog items, configure integrations, manage MID servers, and support deployment pipelines across environments, ensuring secure credential

Qualifications

• 4+ years hands-on ServiceNow development and automation experience.
• Expertise in Service Catalog, Flow Designer, and Integration Hub.
• Experience with REST/SOAP APIs, JSON, and webhooks.
• Knowledge of ITSM processes (Incident, Request, Change, and Problem).
• Experience with MID Server and scripting (PowerShell, Python).

Responsabilités

• Build and maintain Service Catalog items, Record Producers, Order Guides, and automated approval workflows.
• Develop Flow Designer workflows, sub flows, and automated fulfillment processes.
• Configure Integration Hub spokes and custom integrations using REST/SOAP APIs.
• Integrate ServiceNow with Active Directory/Azure AD, Microsoft 365, Jira, cloud platforms, and identity management tools.
• Configure MID Servers, credentials, access controls, SLAs, and business rules.
• Support testing, code reviews, release management, and deployments across environments.
• Monitor automation performance, troubleshoot failures, and maintain technical documentation and runbooks.

Connaissances

ServiceNow development

Automation

Service Catalog

Flow Designer

Integration Hub

Orchestration

REST/SOAP APIs

JSON

Webhooks

OAuth 2.0

Credential management

ITSM processes

MID Server

PowerShell

Python scripting

ATF

Health Scan

Outils

MID Server

PowerShell

Python

ATF

Health Scan

Description du poste

WE’RE HIRING: ServiceNow Automation Engineer

Location: Manila, Philippines

Work Arrangement: Hybrid

Experience: 4+ Years

About the Role

We are looking for an experienced ServiceNow Automation Engineer to design, develop, and scale automated workflows. The ideal candidate will have strong hands-on expertise in Service Catalog, Flow Designer, Integration Hub, and system integrations to streamline service fulfillment, reduce manual effort, and improve operational efficiency.

Key Responsibilities

• Build and maintain Service Catalog items, Record Producers, Order Guides, and automated approval workflows.
• Develop Flow Designer workflows, sub flows, and automated fulfillment processes.
• Configure Integration Hub spokes and custom integrations using REST/SOAP APIs.
• Integrate ServiceNow with Active Directory/Azure AD, Microsoft 365, Jira, cloud platforms, and identity management tools.
• Configure MID Servers, credentials, access controls, SLAs, and business rules.
• Support testing, code reviews, release management, and deployments across environments.
• Monitor automation performance, troubleshoot failures, and maintain technical documentation and runbooks.

Required Skills & Qualifications

• 4+ years of hands-on ServiceNow development and automation experience.
• Strong expertise in Service Catalog, Flow Designer, Subflows, Integration Hub, and Orchestration.
• Experience with REST/SOAP APIs, JSON, webhooks, OAuth 2.0, and secure credential management.
• Knowledge of ITSM processes, including Incident, Request, Change, and Problem Management.
• Experience with MID Server, PowerShell/Python scripting, ATF, and Health Scan.