Serviceability Engineer: Global Diagnostics & Support

Xerox; Cebu City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Xerox is seeking a Serviceability Engineer in Cebu City to drive product support excellence, defining service parts requirements, diagnostics, and technical service information for assigned products. You will contribute to new product introductions and sustaining programs, improving serviceability and customer experience.

The role offers opportunities to work with cross-functional teams across regions, gain exposure to global product development, and build expertise in engineering systems,

Qualifications

• Bachelor’s degree in Electronics Engineering, Mechanical Engineering, or a related technical field.
• Experience in product development or technical engineering environments preferred.
• Knowledge of hardware imaging design is considered an advantage.
• Strong leadership and collaboration across global teams.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication and teamwork abilities across global environments.
• Passion for innovation, operational excellence, and continuous improvement.

Responsibilities

• Develop and maintain comprehensive service parts lists including FRUs and CRUs for assigned products.
• Conduct Design for Serviceability reviews with product development teams.
• Collaborate with global engineering teams to ensure proper material and BOM integration within systems.
• Define service diagnostic specifications and technical requirements.
• Validate and verify service parts to ensure quality, functionality, and reliability.
• Support development and review of service information and technical documentation.
• Track engineering changes and ensure proper communication with appropriate stakeholders.
• Review service manual updates and support content accuracy initiatives.
• Perform service procedure documentation including photo and video-based technical instructions.
• Assist with supporting material setup, analysis, and serviceability process improvements.

Skills

Leadership

Analytical

Communication

Teamwork

Cross-functional

Problem‑solving

Education

Bachelor's degree in Electronics Engineering, Mechanical Engineering, or related technical field

Job description

Xerox is seeking a Serviceability Engineer in Cebu City to drive product support excellence, defining service parts requirements, diagnostics, and technical service information for assigned products. You will contribute to new product introductions and sustaining programs, improving serviceability and customer experience.

The role offers opportunities to work with cross-functional teams across regions, gain exposure to global product development, and build expertise in engineering systems,