Global Product Support Specialist - Hardware & Solutions

Xerox; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Xerox Philippines is seeking an experienced Associate to support product technicalities, respond to inquiries, assist in tenders and SPR management, and prepare product disclosures for NA/EMEA regions. The role bridges sales, PMMs and field service with a focus on hardware and solutions.

The ideal candidate holds a Bachelor's degree, at least 3 years in a business environment, and strong skills in Excel, English communication, and program management.

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• Minimum 3 years experience in a business environment.
• Proficient in Microsoft Excel, including formulas and automation.
• Ability to communicate effectively in standard business English.
• Has strong printer (hardware) product knowledge.
• Attention to detail and strong presentation skills.
• Strong Office Systems skills – spreadsheets, etc.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Assists Sales Support Teams, country PMMs, BDMs, in product technicalities (Hardware & Solutions).
• Responds to product related questions and assists in tenders and RFPs.
• Makes product recommendations to meet customer needs and prepares product comparisons.
• Gathers product certificates and ensures they are up to date.
• Provides hardware & solutions compatibility and manages SPR (Special Product Request).
• Submits non-technical SPRs in ServiceNow on behalf of account managers.
• Facilitates product trainings and prepares marketing bulletins and disclosures.
• Support NDA preparation and secure disclosure presentations.

Skills

Excel automation

Business English

Printer hardware knowledge

Attention to detail

Presentation skills

Program management

Education

Bachelor's degree or higher

Tools

ServiceNow

Microsoft Office

Excel

Job description

Xerox Philippines is seeking an experienced Associate to support product technicalities, respond to inquiries, assist in tenders and SPR management, and prepare product disclosures for NA/EMEA regions. The role bridges sales, PMMs and field service with a focus on hardware and solutions.

The ideal candidate holds a Bachelor's degree, at least 3 years in a business environment, and strong skills in Excel, English communication, and program management.