Serviceability Engineer: Diagnostics & Parts Strategy

Xerox Philippines; Cebu City; On-site; PHP 480,000 - 600,000; Full time

Job summary

Xerox Philippines is seeking a Serviceability Engineer to drive product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures new product introductions and sustaining programs meet serviceability standards while improving customer experience through service-focused development and continuous improvement.

Structured onboarding, ongoing learning, and exposure to global projects provide a collaborative

Qualifications

• Bachelor’s degree in Electronics Engineering, Mechanical Engineering, or related technical field.
• Experience in product development or technical engineering environments preferred.
• Knowledge of hardware imaging design is an advantage.

Responsibilities

• Develop and maintain service parts lists including FRUs and CRUs
• Conduct design for serviceability reviews with product development teams
• Collaborate with global engineering teams for BOM integration
• Define service diagnostic specifications and technical requirements
• Validate and verify service parts for quality and reliability
• Support development and review of service information and technical documentation
• Track engineering changes and communicate with stakeholders
• Review service manual updates and support content accuracy
• Document service procedures with photos/videos
• Assist with material setup and serviceability process improvements

Skills

Electronics Engineering

Mechanical Engineering

Leadership

Analytical thinking

Teamwork

Communication

Education

Bachelor’s degree in Electronics or Mechanical Engineering

Job description

Xerox Philippines is seeking a Serviceability Engineer to drive product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures new product introductions and sustaining programs meet serviceability standards while improving customer experience through service-focused development and continuous improvement.

Structured onboarding, ongoing learning, and exposure to global projects provide a collaborative