Serviceability Engineer

Xerox Philippines; Cebu City; On-site; PHP 480,000 - 600,000; Full time

Job summary

Xerox Philippines is seeking a Serviceability Engineer to drive product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures new product introductions and sustaining programs meet serviceability standards while improving customer experience through service-focused development and continuous improvement.

Structured onboarding, ongoing learning, and exposure to global projects provide a collaborative

Qualifications

• Bachelor’s degree in Electronics Engineering, Mechanical Engineering, or related technical field.
• Experience in product development or technical engineering environments preferred.
• Knowledge of hardware imaging design is an advantage.

Responsibilities

• Develop and maintain service parts lists including FRUs and CRUs
• Conduct design for serviceability reviews with product development teams
• Collaborate with global engineering teams for BOM integration
• Define service diagnostic specifications and technical requirements
• Validate and verify service parts for quality and reliability
• Support development and review of service information and technical documentation
• Track engineering changes and communicate with stakeholders
• Review service manual updates and support content accuracy
• Document service procedures with photos/videos
• Assist with material setup and serviceability process improvements

Skills

Electronics Engineering

Mechanical Engineering

Leadership

Analytical thinking

Teamwork

Communication

Education

Bachelor’s degree in Electronics or Mechanical Engineering

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The Serviceability Engineer is responsible for driving product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures that new product introductions and sustaining programs meet serviceability standards while supporting operational efficiency and product reliability. You will play a key role in enhancing customer experience through service-focused product development and continuous improvement initiatives.

Why Join This Team

• Work in an innovative environment focused on product quality and service excellence
• Gain exposure to global product development and engineering processes
• Collaborate with cross-functional teams across diverse business functions and regions
• Contribute to high-impact initiatives that improve product supportability and customer experience
• Build technical expertise in engineering systems, diagnostics, and product lifecycle management

What You Will Do

• Develop and maintain comprehensive service parts lists including FRUs and CRUs for assigned products
• Conduct Design for Serviceability reviews with product development teams
• Collaborate with global engineering teams to ensure proper material and BOM integration within systems
• Define service diagnostic specifications and technical requirements
• Validate and verify service parts to ensure quality, functionality, and reliabilitySupport development and review of service information and technical documentation
• Track engineering changes and ensure proper communication with appropriate stakeholders
• Review service manual updates and support content accuracy initiatives
• Perform service procedure documentation including photo and video-based technical instructions
• Assist with supporting material setup, analysis, and serviceability process improvements

What You Need to Succeed

• Bachelor’s degree in Electronics Engineering, Mechanical Engineering, or a related technical field
• Experience in product development or technical engineering environments preferred
• Knowledge of hardware imaging design is considered an advantage
• Strong leadership skills with the ability to influence and collaborate with cross-functional teams
• Excellent analytical and problem-solving skills with high attention to detail
• Strong communication and teamwork abilities across global environments
• Passion for innovation, operational excellence, and continuous improvement

How We Set You Up for Success

• Structured onboarding and training on systems, products, and engineering processes
• Opportunities for continuous learning and professional development
• Exposure to global projects and cross-functional collaboration
• Supportive team environment focused on innovation and growth
• Access to tools and resources that enable success and career development