WW Product Support Specialist

Xerox; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Xerox Philippines is seeking an experienced Associate to support product technicalities, respond to inquiries, assist in tenders and SPR management, and prepare product disclosures for NA/EMEA regions. The role bridges sales, PMMs and field service with a focus on hardware and solutions.

The ideal candidate holds a Bachelor's degree, at least 3 years in a business environment, and strong skills in Excel, English communication, and program management.

Qualifications

• Bachelor's degree or higher from an accredited college or university.
• Minimum 3 years experience in a business environment.
• Proficient in Microsoft Excel, including formulas and automation.
• Ability to communicate effectively in standard business English.
• Has strong printer (hardware) product knowledge.
• Attention to detail and strong presentation skills.
• Strong Office Systems skills – spreadsheets, etc.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Assists Sales Support Teams, country PMMs, BDMs, in product technicalities (Hardware & Solutions).
• Responds to product related questions and assists in tenders and RFPs.
• Makes product recommendations to meet customer needs and prepares product comparisons.
• Gathers product certificates and ensures they are up to date.
• Provides hardware & solutions compatibility and manages SPR (Special Product Request).
• Submits non-technical SPRs in ServiceNow on behalf of account managers.
• Facilitates product trainings and prepares marketing bulletins and disclosures.
• Support NDA preparation and secure disclosure presentations.

Skills

Excel automation

Business English

Printer hardware knowledge

Attention to detail

Presentation skills

Program management

Education

Bachelor's degree or higher

Tools

ServiceNow

Microsoft Office

Excel

Job description

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

Be the first line “go to" expert for a wide variety of questions concerning product attributes, features, advantages and benefits. Directs incoming inquiries to appropriate “answer groups" with respect to technical support, field service, solutions deployment and maintenance.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Assists Sales Support Teams, country PMMs, BDMs, in product technicalities (Hardware & Solutions):


• Responds to product related questions


• Assists in tenders, RFPs (Request for Proposal)


• Makes product recommendation to specific customer needs


• Creates and analyzes product comparisons


• Gathers product certificates (Environmental, Security, Network, etc.); ensures the certificates are up to date


• Provides Hardware & Solutions compatibility


• Manages SPR (Special Product Request) - specific to NA, EMEA


• Provides sanity check on SPR requirements


• Submits non-technical SPRs in ServiceNow (on behalf of account managers)


• Facilitates Product Trainings


• Prepares Marketing Bulletins for distribution - Withdrawal Letters (HW, supplies, software, solutions) - (currently for AP, EMEA, Americas)


• Prepares Marketing Bulletins for distribution - (NA) Announcement/Price "corrections" (HW, supplies, software, solutions)


• Prepares Non-Disclosure Agreements (NDA) - legal documents with unique numbers (customer based) - this is requested by the sales team


• Facilitates and process product disclosure requests in ServiceNow (for NA) - approved and assigned to PMM. Also provide secure PDFs for disclosure presentations.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Bachelors degree or higher from an accredited college or university


• Minimum 3 years experience working in a business environment


• Proficient in Microsoft Excel, including the ability to create formulas and automation in Excel.


• Ability to effectively communicate in standard business English.


• Has strong printer (hardware) product knowledge


• Has attention to details


• Strong background utilizing Office Systems-- Spreadsheet (intermediate to expert)


• Excellent presentation and problem-solving skills.


• Strong program management and organizational skills

General Information

• City: Cebu, Cebu City


• State/Province: Central Visayas (Region VII)


• Country: Philippines


• Date: Friday, September 18, 2026


• Working time: Full-time


• Ref#: 20041191


• Job Level: Individual Contributor


• Job Type: Experienced


• Seniority Level: Associate

Requirements: