Service Technician

Global Quest Consulting Group; Pampanga; Sur place; PHP 268 000 - 357 000; Plein temps

Résumé du poste

Global Quest Consulting Group in Pampanga seeks a service support technician to attend client service calls and related concerns, updating supervisors on progress and outcomes. You will fill detailed service reports signed by customers and explain any repairs performed.

Reports, PM Checklists, and SP Evaluations must be submitted within 24 hours of service. You will evaluate defective units, verify spare parts accuracy, request/receive parts from Parts Section, and ensure immediate installation

Qualifications

• Must be able to attend to service calls and customer concerns.

Responsabilités

• Attends to service calls and other service concerns of the client.
• Updates Team Leader/Supervisor/Assistant Manager or the customer service staff on status of services upon completion.
• Properly fill-out service reports with complete details signed and acknowledged by the customer.
• Explain to the manager any service repair issues and how they were solved.
• Submit Service Report, PM Checklist, SP Evaluation Sheet within 24 hours from service time.
• Responsible for evaluation of defective units.
• Ensure recommended spare parts are correct before submitting to the client.
• Responsible for requesting and receiving spare parts from Parts Section.
• Responsible for the immediate installation of issued spare parts.

Description du poste

• Attends to service calls and other service concern of the client
• Updates Team Leader/Supervisor/ Assistant Manager or the customer service staff of status of the services done upon completion of the job
• Properly fill-out service reports with complete details signed and acknowledged by the customer
• After attending service calls, every service repair that went wrong should be explained to the manager and how it was solved
• Submit Service Report, PM Checklist, SP Evaluation Sheet within 24-hours from the time service was done
• Responsible for evaluation of defective units.
• Ensure that recommended spare parts are correct before submitting to the client
• Responsible for requesting and receiving of spare parts from Parts Section
• Responsible for the immediate installation of issued spare parts