Service Support Engineer

Sea and Land Technologies (Philippines) Inc

Pasig

On-site

PHP 300,000 - 420,000

Full time

7 days ago

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Job summary

Sea and Land Technologies (Philippines) Inc. is seeking a skilled Service Support Engineer to support the sales team with product demonstrations, installations, maintenance and troubleshooting of marine and land survey instruments.

You will perform equipment repairs, prepare quotations, and coordinate with customers and principals. The role involves commissioning and on-site/offshore operations, mobilization/demobilization of equipment, system integration, and independent work ensuring ISO and

Qualifications

Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues effectively.
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize accordingly.
Self-motivated and eager to learn.
Degree in Electronics/Electrical Engineering, or equivalent.
At least 1 year of working experience in the related field is required for this position.

Responsibilities

Perform equipment repair and servicing as per requirements/procedures in a responsible manner. This will include trouble shooting and evaluations.
Prepare quotations based on repair work and trouble shooting done to forward to the customers according to ISO compliances and procedures.
Liaise with principals and customers by email, phone as and when it is necessary to follow-up with job status.
Perform commissioning, installation, system support, offshore operation works of oceanographic, hydrographic, hydrology or other survey instrumentations at customer job sites, on-board vessels, offshore platforms/rigs as and when you are assigned with short notice provided. This includes Mobilization and Demobilization of equipment from any locations.
For mobilization jobs, ensure all equipment and related accessories/components as per customer order requirements, checked and tested in good order and working conditions.
Involved in the Engineering department with all Mob and Demob and operation of related surveying equipment from any locations, standby as anytime you are required to attend offshore and/or onsite job.
To assist sales department for customer demonstration on related product/equipment either at the office or on location such as rivers or remote location on board vessels, rigs etc., as and when is necessary.
To assist in system integration/assembly/testing of OEM equipment.
To be able to work independently and use own initiative in the work process, perform according to ISO & OHSAS compliances and procedures.
To report the status of current job list to the Engineering Workshop Manager and/or HOD on a weekly basis.
To always provide suggestions to improve the Engineering workshop to achieve better productivity.
To attend Overseas Factory Training as and when assigned.

Skills

Analytical thinking

Problem solving

Troubleshooting

Detail oriented

Self-motivated

Education

Degree in Electronics/Electrical Engineering

Job description

We are seeking a highly skilled and dedicated Service Support Engineer to join our team. As Service Support Engineer, you will play a crucial role supporting the sales team with product demonstrations, installations, maintenance, and troubleshooting of high technology products designed for marine / land survey, commercial & military diving, etc., ensuring our clients receive exceptional service and support.

Job Scope:

To perform the duties of equipment repair & servicing, as per requirements/procedures in a responsible manner. This will include trouble shooting & evaluations.
Prepare quotations based on repair work & trouble shooting done to forward to the customers according to ISO compliances & procedures.
Liaise with principals & customers by email, phone as and when it is necessary to follow-up with job status.
Perform commissioning, installation, system support, offshore operation works of oceanographic, hydrographic, hydrology or other survey instrumentations at customer job sites, on-board vessels, offshore platforms/rigs as and when you are being assigned with short notice provided. This includes Mobilization and Demobilization of equipment from any locations.
For mobilization jobs, ensure all equipment & related accessories/components as per customer order requirements, checked and tested in good order & working conditions.
Involved in the Engineering department with all Mob & Demob and operation of related surveying equipment from any locations, standby as anytime you are required to attend offshore &/or onsite job – always ensure tools, accessories, test equipment, consumables are well prepared.
To assist sales department for customer demonstration on related product/equipment either at the office or on location such as rivers or remote location on board vessels, rigs etc., as and when is necessary.
To assist in system integration/assembly/testing of OEM equipment.
To be able to work independently and use own initiative in the work process, perform according to ISO & OHSAS compliances & procedures.
To report the status of current job list to the Engineering Workshop Manager and/or HOD on a weekly basis.
To always provide suggestions to improve the Engineering workshop to achieve better productivity.
To attend Overseas Factory Training as and when assigned.

Qualifications:

Degree in Electronics/Electrical Engineering, or equivalent.
At least 1 year of working experience in the related field is required for this position.
Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues effectively
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize accordingly
Self-motivated and eager to learn