Service Support Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vertiv Co in the Philippines is seeking a detail-oriented contracts/administrative support professional to handle contract administration processes, data entry, and timely reporting. You will ensure accuracy in databases, produce required reports, and liaise with market units to resolve issues while upholding SLAs.

The role requires a college degree, strong admin skills, initiative, and fluency in written and spoken English. ERP knowledge (Oracle, SAP) is a plus; no travel expected.

Qualifications

• College graduate of any course.
• Experience in a service environment performing administrative functions.
• Strong administration, analytical and organizational skills.
• Initiative and a sense of ownership and responsibility.
• Keen attention to detail.
• Comprehensive administrative/back office experience.
• Time management skills.
• Able to work with minimal supervision.
• Team player and good collaboration.
• Fluent English written and verbal skills.
• Knowledge of ERP systems (Oracle, SAP) is a plus.

Responsibilities

• Process contract transactions accurately and on time.
• Log information in designated databases and systems and keep records updated.
• Deliver required reports and monitor SLA compliance.
• Liaise with market units to clarify details for accurate transactions.
• Provide accurate solutions to issues raised by market units or other contacts.

Skills

Attention to detail

Data entry

Analytical thinking

Time management

Team player

Fluent English

Education

College degree

Tools

Oracle

SAP

Job description

Brief Job Description :

• Provides high-quality and valuable support to contracts administration and related processes.
• Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.
• Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Required/ Minimum Qualifications :

College graduate of any course

Additional / Preferred Qualifications:

• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Fluent English written and verbal skills
• Strong sense/knowledge of the service business
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Physical & Environmental Requirements:

To be used majorly for manufacturing jobs.

Time Travel Needed :

No Travel

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

• Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

• Customer Focus
• Operational Excellence High-Performance Culture Innovation
• Financial Strength

OUR BEHAVIORS:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset Think Big and Execute
• Lead by Example
• Drive Continuous Improvement Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

Work Authorization:

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.