Service Support Coordinator I (Temp)

Vertiv; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Vertiv Philippines is seeking a detail-oriented Service Administrative Assistant in Mandaluyong to support all service administrative processes. You will ensure data in databases is accurate and transactions are processed on time, with focus on quality and timeliness.

Responsibilities include monitoring, timely reports, and delivering information to internal and external customers. We value initiative, ownership, and a team-player attitude, with fluent English and familiarity with ERP systems.

Qualifications

• College graduate of any course
• Must have 1–3 years of related experience
• Experience in a service environment with administrative functions
• Experience in supply chain (order management, purchasing and logistics)
• Strong administration, analytical and organizational skills
• Initiative with ownership and responsibility
• Keen attention to details
• Time management and ability to work with minimal supervision
• Team player with good communication in English
• Knowledge of ERP systems (Oracle, SAP) is a plus

Responsibilities

• Provide high-quality support in service administrative processes and ensure data accuracy in designated databases and systems
• Process transactions on time with a focus on quality and timeliness
• Ensure proper monitoring and deliver required reports timely
• Provide information to internal and external customers accurately and on time
• Adhere to SLAs for SSA transactions (Warranty)
• Support SSA reports submission in a timely manner
• Contribute to productivity and efficiency improvements
• Participate in ad hoc/stretch assignments

Skills

Administrative skills

Analytical skills

Organizational skills

Time management

Attention to details

Fluent English

Initiative and ownership

Team player

Service mindset

Education

College degree in any course

Tools

ERP systems (Oracle, SAP)

Job description

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (Warranty)
• Timely submission of SSA Reports (Warranty)
• Improvement on Productivity and Efficiency
• Individual Development

Job Description

Brief Job Description

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (Warranty)
• Timely submission of SSA Reports (Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Ad hoc/ Stretch Assignments

Qualifications

Required/ Minimum Qualifications

• College graduate of any course
• With 1-3 years of related experience
• Additional / Preferred Qualifications:
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Strong sense/knowledge of the service business
• Fluent English written and verbal skills
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]