Logistics Coordinator II

Vertiv; Mandaluyong; On-site; PHP 360,000 - 520,000; Full time

Job summary

Vertiv in the Philippines seeks a Service Spares Sales Order specialist to validate, process, invoice, and deliver customer orders on time. You will support customers through pre-order activities and coordinate with planners, buyers, shipping, and warehouse to ensure seamless fulfillment.

The role requires precise data management, ITC compliance, and strong communication, with ERP experience (Oracle EBS is a plus) and Excel proficiency. A bachelor's degree and English fluency are essential.

Qualifications

• Bachelor's degree in any field.
• 1–3 years in admin/order management/supply chain or customer service.
• Experience with ERP systems like Oracle EBS is a plus.

Responsibilities

• Assist pre-order activities including part number identification and quotations.
• Process and book sales orders, update customers on status and delivery commitments.
• Coordinate with planners, buyers, shipping and warehouse to fulfill orders.
• Maintain accurate data in systems and ensure ITC compliance.
• Respond to inquiries and provide timely order updates.

Skills

English fluency

Customer service

Cross-functional coordination

Education

Bachelor's degree

Tools

Oracle EBS

Job description

Job Description:

Why Vertiv?

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Position Summary:

The position is responsible for the Service Spares Sales Order process, ensuring customer orders are accurately validated, processed, invoiced, and delivered within agreed timelines. The role provides administrative and operational support to internal and external customers, coordinates with cross-functional teams to ensure seamless order fulfillment, and maintains high standards of data accuracy, compliance, and customer service.

Job Responsibilities:

• Support customers throughout the pre-order process, including part number identification, pricing inquiries, and quotation.
• Review booking forms and customer purchase orders to ensure accuracy, completeness, and compliance.
• Process and book Sales Orders using Oracle and provide timely order acknowledgements to customers confirming order receipt, details, and delivery commitments.
• Coordinate with Planners and Buyers to monitor stock availability and expedite material requirements when necessary.
• Track and monitor the Back Order Status Report, update order schedules and past-due orders, process stock reservations as needed, and perform data maintenance activities to ensure accurate system records.
• Coordinate order fulfillment activities with Shipping and Warehouse teams, including pick-and-pack processing and packing list requests.
• Follow up on delayed deliveries, missing parts, and purchase order amendments to minimize order fulfillment disruptions.
• Generate customer invoices and prepare shipment-related documentations.
• Respond to customer inquiries and provide timely updates regarding order status, delivery schedules, and related concerns.
• Maintain the order tracker by accurately recording and updating tasks, sales orders, and order-related activities, ensuring data accuracy, visibility, and timely follow-up.
• Collaborate with cross-functional teams, including Technical, Quality, Credit & Finance, Planning, Purchasing, Shipping, Warehouse, and Sales, to resolve order-related issues, address customer requirements, and ensure seamless order execution.
• Ensure compliance with company policies, procedures, and International Trade Compliance (ITC) regulations.
• Perform data gathering and report generation activities by collecting, validating, and preparing customer-related data to support customer requirements and operational reporting needs.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

Qualifications:

• Bachelors degree in any field.
• 1 to 3 years of relevant experience in an administrative, order management, supply chain, customer service, or operations support role.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with a high level of attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate effectively with cross-functional teams, including Sales, Procurement, Shipping, Warehouse, and Planning.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused with the ability to provide timely and accurate order updates and resolutions.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]