Service Staff | Sta. Rosa, Laguna

Napa Gapa Beverages Corp.; Santa Rosa; On-site; PHP 201,000 - 246,000; Full time

Job summary

Napa Gapa Beverages Corp. is seeking a server for a fast-paced food service environment. You will take orders, serve guests, and ensure satisfaction throughout their dining experience.

You will interact with customers, provide menu knowledge, and upsell where appropriate. This role requires a positive attitude, teamwork, and the ability to work under pressure while delivering accurate orders and timely service.

Qualifications

• Experience providing excellent customer service in a fast-paced environment.
• Positive attitude and ability to work well with bussers, cooks, and other staff.
• Able to perform high-quality work unsupervised and deliver orders timely.

Responsibilities

• Take food and drink orders accurately and with a positive attitude.
• Write guests' food orders on slips, memorize, or enter into POS.
• Engage with customers in a friendly manner.
• Provide knowledge of the menu and make suggestions.
• Ensure tables are enjoying their meals and address issues.
• Answer guest inquiries and address concerns.
• Collect payments from tables and prepare itemized checks.

Skills

Customer service

Teamwork

Working under pressure

Attention to detail

Education

High school diploma

Tools

POS system

Job description

About the role

A server role in a fast-paced food service environment, responsible for taking orders, serving guests, and ensuring customer satisfaction throughout their dining experience.

Key responsibilities

• Take food and drink orders from customers accurately and with a positive attitude
• Write guests food orders on order slips, memorize orders, or enter orders into POS for transmittal to kitchen staff
• Engage with customers in a friendly manner
• Provide knowledge of the menu and make suggestions
• Ensure tables are enjoying their meals and take action to correct any problems
• Answer guest inquiries and address guest concerns
• Collect payments from tables
• Prepare checks that itemize and total meal costs and sales taxes
• Help food preparation staff when necessary

About you

• Experience providing excellent customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff
• Able to perform high-quality work while unsupervised
• Able to handle and operate a point-of-sale system
• High school diploma
• At least 1–2 years experience in a similar role
• Ability to work in a fast-paced work environment and deliver orders in a timely manner

Benefits

• Basic Salary + SC + Tips

Schedule:

• 6 Days a week, 1 RD, 8hrs + 1hr Break, (1 shift to start off so no particular schedule yet)