Service Specialist

Top Line Business Development Corporation; Cebu City; On-site; PHP 134,000 - 201,000; Full time

Job summary

Top Line Business Development Corporation in Cebu City is seeking a Restaurant Service Attendant to deliver excellent customer service in a fast-paced dining environment.

The role includes taking orders, handling payments, explaining menu items and promotions, and ensuring timely, accurate service while maintaining clean dining areas. You will work closely with Kitchen Specialists and Dining Team Leaders, including weekends and holidays.

Qualifications

• Bachelor’s degree in Hospitality Management or related field is an advantage.
• Previous experience in restaurant, café, food service, cashiering, or customer service is preferred but not required.
• Excellent customer service and communication skills with a friendly personality.
• Knowledgeable in basic food and beverage service procedures and dining etiquette.
• Able to take orders, process payments, issue receipts accurately.
• Able to explain menu items, promotions and offers clearly.
• Detail-oriented with accurate orders and timely service.
• Willing to handle customer concerns professionally.
• Familiar with maintaining dining areas and service stations.
• Able to monitor supplies and maintain cleanliness.

Responsibilities

• Take customer orders and process payments accurately.
• Explain menu items, promotions, and offers to customers.
• Ensure correct orders, proper dining setup, and timely service.
• Address customer concerns and resolve complaints professionally.
• Maintain cleanliness and sanitation of dining areas and service stations.
• Coordinate with Kitchen Specialists and Dining Team Leaders.
• Work shifting schedules, weekends, and holidays.

Skills

Customer service focus

Communication skills

Teamwork

Attention to detail

Cash handling

Flexibility

Education

Bachelor’s degree in Hospitality Management, Food Service Management, or related course

Job description

• Bachelor’s degree in Hospitality Management, Food Service Management, or related course is an advantage.

• Previous experience in restaurant, café, food service, cashiering, or customer service is preferred but not required.

• Excellent customer service and communication skills, with a friendly and welcoming personality.

• Knowledgeable in basic food and beverage service procedures and proper dining etiquette.

• Able to accurately take customer orders, process payments, provide change, and issue receipts.

• Able to explain menu items, promotions, and special offers clearly to customers.

• Detail-oriented and able to ensure accurate orders, proper table setup, and timely food and beverage service.

• Willing and able to handle customer concerns and complaints professionally and promptly.

• Familiar with maintaining cleanliness, sanitation, and organization of dining areas and service stations.

• Able to monitor and maintain adequate supplies such as condiments, tissues, straws, coasters, and dining wares.

• Honest, reliable, hardworking, and customer-oriented.

• Physically capable of standing and moving for extended periods and performing other restaurant service duties.

• Able to work effectively as part of a team and coordinate with Kitchen Specialists and Dining Team Leaders.

• Willing to work shifting schedules, weekends, and holidays.