Service Operations Specialist: Contracts, KPIs & After-Sales

Xiaomi Technology; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

Xiaomi Technology in Manila, Philippines, is seeking a Service Operations Specialist to support after-sales service operations. You will manage partner contracts, billing, KPI reporting, and data maintenance to drive service performance and customer experience.

Collaborate with Finance, Legal, Procurement, Quality, and Sales teams to close actions timely, ensure compliance with policies, and help optimize regional service networks within an international organization.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 2+ years in service ops, contract management, billing, or vendor mgmt.
• Strong Excel and data reporting skills.
• English communication skills.
• Detail-oriented with ability to multitask.

Responsibilities

• Execute the service channel strategy to support after-sales service objectives.
• Manage service partner contracts, submission, signing, renewal, and tracking.
• Review monthly service partner bills and settlement processes.
• Monitor KPIs (TAT, CSAT, repeat repair rate) and prepare KPI reports.
• Maintain service partner contract, cost, and KPI data; prepare operational reports.
• Collaborate with Finance, Legal, Procurement, and Service teams to close actions.
• Collaborate with Quality, Supply Chain, Customer Service, and Sales to improve service performance.
• Ensure service partners comply with policies and quality requirements.

Skills

Data analysis

KPI management

Communication

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Excel

Reporting

Job description

Xiaomi Technology in Manila, Philippines, is seeking a Service Operations Specialist to support after-sales service operations. You will manage partner contracts, billing, KPI reporting, and data maintenance to drive service performance and customer experience.

Collaborate with Finance, Legal, Procurement, Quality, and Sales teams to close actions timely, ensure compliance with policies, and help optimize regional service networks within an international organization.