Service Support Coordinator I

Vertiv; Mandaluyong; On-site; PHP 335,000 - 469,000; Full time

Job summary

Vertiv is seeking a Service Support Coordinator 1 who will deliver high-quality customer service via phone, email, and chat. The role builds foundational skills in service administration, issue resolution, and effective communication, acting as the first point of contact for customers.

The ideal candidate has 1–3 years in a service environment with strong administrative abilities and a basic understanding of supply chain processes.

Qualifications

• College graduate of any course.
• 1-3 years of related experience.
• Experience in a service environment performing administrative functions.
• Experience on supply chain (order management, purchasing and logistics).
• Strong administration, analytical and organizational skills.
• Initiative and ownership mindset.

Responsibilities

• Provides high-quality support in all service administrative processes.
• Processes transactions on time with focus on quality and timeliness.
• Ensures monitoring and timely reports.
• Provides information to internal and external customers accurately and on time.
• Adheres to SLAs for SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Submits SSA reports timely (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Improves productivity and efficiency.
• Engages in individual development.
• Adhoc/stretch assignments.

Skills

English fluency

Administration skills

Analytical skills

Time management

Team player

Education

College graduate

Tools

Oracle ERP

SAP

Job description

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary

The Service Support Coordinator 1 is an entry-level role focused on delivering high-quality customer service through phone, email, and chat support. This position involves answering customer inquiries, addressing service-related issues, and providing broad support to ensure customer satisfaction. The position is the first point of contact for customers, and the role is designed to build foundational skills in customer service, problem resolution, and communication which involves managing inbound calls, managing customer issues, tracking service requests, and ensuring customers receive the best customer experience.

Responsibilities

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time.
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Improvement on Productivity and Efficiency.
• Individual Development.
• Adhoc/ Stretch Assignments.

Qualifications

• College graduate of any course.
• With 1-3 years of related experience.
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility.
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience.
• Time management skills.
• Must be able to work with minimal supervision.
• Works well with others; team player.
• Strong sense/knowledge of the service business.
• Fluent English written and verbal skills.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Core Principles & Behaviors

Our Core Principles: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Behaviors

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]