Service Operations & Process Improvement Specialist

Mondelez Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz International, Asia-Pacific region, is looking for a process specialist in Digital Services based in the Philippines. You will use deep process knowledge to ensure service levels and obligations are met, and you will co-own the development of standard operating procedures.

As a team player, you will drive standardization, contribute to training materials, ensure SOPs and data protection compliance, analyze exceptions, and lead a sustainable continuous improvement program for the team.

Qualifications

• Experience in process design and mapping and gathering business requirements.
• Experience in a shared services environment.
• Strong communication and interpersonal skills.
• Ability to take initiative and influence others.

Responsibilities

• Own development of standard operating procedures and drive standardization.
• Analyze and report on exceptions and offer process improvement recommendations.
• Lead the sustainable continuous improvement program for the team.
• Ensure service level agreements and obligations are met.

Skills

Process design

Mapping

Business requirement gathering

Communication

Interpersonal skills

Initiative

Team player

Shared services

Job description

Mondelēz International, Asia-Pacific region, is looking for a process specialist in Digital Services based in the Philippines. You will use deep process knowledge to ensure service levels and obligations are met, and you will co-own the development of standard operating procedures.

As a team player, you will drive standardization, contribute to training materials, ensure SOPs and data protection compliance, analyze exceptions, and lead a sustainable continuous improvement program for the team.