Service Operations & Process Improvement Specialist

Mondelez Philippines, Inc.; Manila; On-site; PHP 558,000 - 893,000; Full time

Job summary

Mondelez International is seeking a specialist in a defined process area within Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization and simplification of processes, and contribute to training materials while ensuring compliance with company policies and data protection laws.

Ideal candidates will bring experience in shared services, process design and mapping, and strong communication skills, with an ability to influence colleagues

Qualifications

• Experience in a shared service organization.
• Process design and mapping experience.
• Business requirements gathering experience.
• Strong communication and initiative.

Responsibilities

• Drive standardization and simplification of processes.
• Develop and co-own SOPs and training materials.
• Ensure SOPs and data protection comply with policies and law.
• Analyze exceptions and propose process improvements.
• Lead continuous improvement for the team.

Skills

Process design

Process mapping

Business requirements

Shared services

Team player

Communication

Job description

Mondelez International is seeking a specialist in a defined process area within Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization and simplification of processes, and contribute to training materials while ensuring compliance with company policies and data protection laws.

Ideal candidates will bring experience in shared services, process design and mapping, and strong communication skills, with an ability to influence colleagues