Service Operations Pro: Streamline Support & Warranty

Asticom Technology Inc; Muntinlupa; On-site; PHP 391,000 - 580,000; Full time

Job summary

Asticom Technology Inc. is seeking a Service Operations Assistant to support the Aftersales Department by efficiently handling service requests, warranty claims, and customer concerns.

The role involves coordinating with service centers, scheduling repairs, and maintaining accurate records to ensure top service performance. The successful candidate will have a relevant bachelor's degree, 1–2 years of related experience, and strong communication in English and Filipino, with a detail-oriented and

Qualifications

• Bachelor's degree in business administration or related field.
• 1–2 years of administrative or operations support experience.
• Proficiency in English and Filipino (written and spoken).

Responsibilities

• Monitor and process service requests received from customers, dealers, and internal stakeholders.
• Coordinate repair, installation, preventive maintenance, and product inspection schedules with authorized service centers and technicians.
• Ensure service tickets are properly documented, tracked, and closed within agreed service levels.
• Assist in validating warranty eligibility and supporting documents.
• Process warranty claims and coordinate with service partners for completion and reimbursement requirements.
• Respond to customer inquiries regarding service requests, repair status, warranty coverage, and product concerns.
• Escalate unresolved issues to the appropriate personnel and monitor progress until resolution.
• Liaise with accredited service centers, technicians, and third-party service providers.
• Maintain service databases, customer records, and operational documentation.
• Generate periodic reports on service requests, warranty claims, customer complaints, turnaround times, and service performance metrics.

Skills

Administrative support

Customer service

Service coordination

Data entry

Reporting

Education

Business Administration

Industrial Engineering

Operations Management

Job description

Asticom Technology Inc. is seeking a Service Operations Assistant to support the Aftersales Department by efficiently handling service requests, warranty claims, and customer concerns.

The role involves coordinating with service centers, scheduling repairs, and maintaining accurate records to ensure top service performance. The successful candidate will have a relevant bachelor's degree, 1–2 years of related experience, and strong communication in English and Filipino, with a detail-oriented and