Service Admin Staff

VISMAY INTERNATIONAL CORP.; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

VISMAY INTERNATIONAL CORP. in Taguig is seeking a Service Center Staff to handle customer transactions related to diagnose/repair, replacement, and coordination while maintaining service levels.

You will assist walk-in customers, answer calls and emails, provide accurate information with empathy, escalate when needed, and coordinate with technicians to ensure timely follow-ups. The role includes data entry and reporting duties to support operations.

Qualifications

• Senior High school degree or higher.
• 6 months to 1 year of experience in customer service.
• Good consumer electronics industry knowledge.
• Excellent verbal and written communication skills.
• Customer focus mindset.
• Experience in handling high level escalations.

Responsibilities

• Assist walk-in customers, answer phone inquiries, and respond to emails/SMS professionally.
• Provide accurate and timely information to customers, addressing their needs and concerns with professionalism and empathy.
• Escalate complex issues to the appropriate teams for resolution, ensuring seamless customer journeys.
• Ensure that processes are met within the service level agreement and coordinate with technicians and/or other stakeholders for follow-ups.
• Perform administrative duties such as data entry and reporting.

Skills

Communication skills

Customer focus

Escalation handling

Electronics knowledge

Education

Senior High School or higher

Job description

About the role

Service Center Staff is responsible for attending and handling customer transactions on diagnose/repair, replacement, and coordination while maintaining appropriate service levels in the assigned Aftersales areas and ensuring smooth execution of assignments.

Key responsibilities

• Assist walk-in customers, answer phone inquiries, and respond to emails/SMS professionally

• Provide accurate and timely information to customers, addressing their needs and concerns with professionalism and empathy

• Escalate complex issues to the appropriate teams for resolution, ensuring seamless customer journeys

• Ensure that processes are met within the service level agreement and coordinate with technicians and/or other stakeholders for follow-ups

• Perform administrative duties such as data entry and reporting

About you

• Senior High school degree or higher

• 6 months to 1 year of experience in customer service, preferably in a tech or service center environment

• Good consumer electronics industry knowledge

• Excellent verbal and written communication skills

• Customer focus mindset

• Experience in handling high level escalations