Operations Lead: Drive Performance & Cross-Dept Coordination

Care Center Clinic; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Care Center Clinic in the Philippines is seeking an Operations Supervisor to supervise assigned operational areas, monitor performance, and coordinate with department heads and support functions. You will focus on governance, issue resolution, and driving continuous improvement, while ensuring accountability and timely actions across teams.

The role requires 2-3 years in operations, a bachelor's degree, and strong analytical, communication, and Excel skills to manage multi-site healthcare

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Management, or a related field.
• At least 2-3 years of relevant experience in operations, business operations, process improvement, program coordination, or a related field.
• Demonstrated experience supervising people, coordinating operational activities, and managing operational issues or priorities.
• Experience coordinating with multiple departments and stakeholders.
• Strong understanding of operational performance management, issue resolution, processes, and accountability.
• Experience in healthcare, pharmacy, retail, service, or similarly complex operations is an advantage.

Responsibilities

• Supervise the operational performance, priorities, and risks of assigned areas of responsibility.
• Maintain visibility over key operational issues, dependencies, commitments, and required actions.
• Monitor operational performance, service levels, key indicators, and recurring issues requiring management attention.
• Identify operational bottlenecks, process gaps, accountability concerns, and risks affecting business performance.
• Coordinate operational requirements involving different business units and support functions.
• Facilitate the resolution of operational issues by establishing clear ownership, priorities, timelines, follow-up, and escalation.
• Follow up on unresolved operational issues, unclear accountability, and recurring concerns requiring intervention.
• Monitor process implementation and ensure identified gaps, control issues, and operational deviations are addressed.
• Review relevant operational reports, analytics, audit findings, compliance requirements, and process-monitoring outputs.
• Ensure significant operational matters are appropriately assigned, actively managed, and resolved within established timelines.
• Support operational improvement, standardization, and continuous-improvement initiatives within assigned areas.
• Promote accountability and effective coordination among departments while respecting the functional ownership of each team.
• Provide direction and guidance to assigned Operations personnel.
• Coordinate with governance, support, and other operational teams as required.
• Support new initiatives, expansions, transitions, and projects requiring Operations involvement.
• Coordinate operational priorities and required management actions across assigned areas.
• Foster effective collaboration among operational teams, department heads, and support functions.
• Prepare and present operational updates, risks, recommendations, and matters requiring management attention.
• Provide management with clear visibility on operational priorities, risks, issues, and required actions.
• Escalate material, recurring, or unresolved operational matters to the Operations Manager.

Skills

People supervision

Operations management

Stakeholder management

Analytical thinking

Communication

Excel

PowerPoint

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

PowerPoint

Operational reporting tools

Job description

Care Center Clinic in the Philippines is seeking an Operations Supervisor to supervise assigned operational areas, monitor performance, and coordinate with department heads and support functions. You will focus on governance, issue resolution, and driving continuous improvement, while ensuring accountability and timely actions across teams.

The role requires 2-3 years in operations, a bachelor's degree, and strong analytical, communication, and Excel skills to manage multi-site healthcare