Service Operations Associate

Focus Global; Mandaluyong; On-site; PHP 335,000 - 558,000; Full time

Job summary

A leading service organization in Mandaluyong is seeking a Service Operations Associate to manage operational needs within the HF-Service Department. The role involves providing client support, addressing inquiries, and processing service requests. Candidates should possess a Bachelor's degree and be skilled in Google Business Suite and Microsoft Office. Strong communication, organizational skills, and attention to detail are essential. Fresh graduates are welcome to apply.

Qualifications

• Graduate of any Bachelor's Degree.
• Highly experienced in using Google Business Suite and/or Microsoft Office.
• Must have excellent communication and organizational skills.
• Analytical and has strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Results-driven and a team player.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide operations and administrative support to the HF Service Department.
• Coordinate with other departments, external providers and suppliers.
• Manage inventory levels and coordinate with procurement.
• Track and analyze operational performance metrics.
• Develop and maintain operational reports and dashboards.
• Collaborate with cross-functional teams for improvements.
• Participate in special projects and initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking ability

Analytical skills

Team player

Education

Bachelor's Degree

Tools

Google Business Suite

Microsoft Office

Job description

About the Role

Focus Global Inc. invites you to be part of its growing organization as an Service Operations Associate. The Service Operations Associate will assume a critical operations role within the HF-Service Department with the objective of efficiently managing all operational needs to assist various sections within the HF Service teams. This includes providing support for Focus Global clients by addressing inquiries, handling installation and service related requests, and processing orders.

Key Responsibilities

• Provide operations and administrative support to the HF Service Department.
• Coordinate with other departments, external providers and suppliers in relation to customers and brands being handled.
• Manage inventory levels and coordinate with the warehouse and procurement team to ensure adequate stock levels.
• Track and analyze operational performance metrics and develop recommendations for process improvement.
• Develop and maintain operational reports and dashboards to support decision-making.
• Collaborate with cross-functional teams to drive operational improvements and ensure alignment with business goals.
• Participate in special projects and initiatives as needed.

Job Qualifications

• Graduate of any Bachelor's Degree.
• Highly experienced in using Google Business Suite and/or Microsoft Office.
• Must have excellent communication and organizational skills.
• Analytical and has strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Results-driven and a team player.
• Fresh graduates are encouraged to apply!

Location: Mandaluyong, Metro Manila