Service Operation Excellence Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Service Operations Excellence Supervisor in Manila. You will lead and sustain operational excellence programs, drive data-driven improvements, and standardize processes across service teams to enhance productivity and customer satisfaction.

Ideal candidates hold a Bachelor's degree in a related field, with 5+ years in service operations and prior supervisory experience. Strong Lean Six Sigma, data analysis, and communication skills are preferred.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field.

Responsibilities

• Lead and sustain operational excellence programs across service teams.
• Develop dashboards and reports for leadership reviews.
• Identify process improvement opportunities using Lean, Six Sigma, or continuous improvement methodologies.
• Coach and develop team members and lead cross-functional improvement workshops.
• Collaborate with field operations, sales, finance, and customer service to implement changes.

Skills

Team leadership

Data analysis

Process improvement

Root-cause analysis

Education

Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field

Tools

Excel

Power BI

Tableau

Job description

## Service Operation Excellence SupervisorApply: Manila-Manila-Philippines: Full time: Posted Today: WD30280360**What you will do:** The Service Operations Excellence Supervisor will lead and support service operations excellence initiatives to improve productivity, customer satisfaction, operational efficiency, and business performance. Drive standardization, data-driven decision making, continuous improvement programs, and adherence to operational best practices across service delivery teams. **How you will do it:** **Operational Excellence*** Implement and sustain operational excellence programs and best practices.* Identify process improvement opportunities using Lean, Six Sigma, or continuous improvement methodologies.* Standardize workflows and operating procedures across service teams.* Monitor operational performance and recommend corrective actions.**Performance Management*** Track and analyze service KPIs* Develop dashboards and reports for leadership reviews.* Conduct trend analysis and performance reviews.**Business Process Improvement*** Lead continuous improvement projects.* Facilitate root-cause analysis for operational issues.* Drive automation and digital transformation initiatives.* Ensure compliance with company policies and operational standards.**Team Leadership*** Supervise Operations Excellence Analysts or Coordinators.* Coach and develop team members.* Lead cross-functional improvement workshops.* Partner with service managers and field leaders to implement changes.**Customer & Stakeholder Management*** Collaborate with field operations, sales, finance, and customer service teams.* Support initiatives that improve customer experience and service quality.* Present operational insights and recommendations to management. **What we look for:** * Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field.* 5+ years in service operations, business operations, process improvement, or operational excellence.* Prior supervisory or team leadership experience.* Experience in service-focused or field-service organizations is preferred.**Nice to have skills*** Lean Six Sigma (Green Belt preferred)* Data analysis and reporting* Advanced Excel, Power BI, Tableau, or similar tools* Project management* Process mapping and documentation* Strong stakeholder management and communication skills* Problem-solving and root-cause analysis.