Service Manager (Virac)

China Banking Corporation (CBC); Virac; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Banking Corporation (CBC) in the Philippines seeks a Service Manager to lead daily branch operations, ensure compliance, and drive outstanding client service. The role focuses on maintaining robust processes, staff development, and service quality in a fast-paced banking environment.

The position emphasizes collaboration across teams, cross-selling bank products, and achieving branch targets while upholding bank standards and regulatory requirements.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.

• Manage operational efficiency in New Accounts, Accounting, and Investment sections.

• Support marketing efforts by cross-selling bank products and services.

• Ensure staff members understand product offerings to meet client needs and achieve branch targets.

• Coordinate with support units and other branches to maintain compliance with bank standards.

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues

• High staff engagement and understanding of products and services

• Achievement of branch targets in customer satisfaction, revenue, and operational metrics

• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder

• 3–4 years in branch banking operations

• Strong persuasion and marketing skills

• Service Quality Management expertise

• Excellent interpersonal and leadership abilities

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)