Service Manager (Isabela-Roxas)

China Bank PH; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank PH is seeking a Service Manager to lead daily branch operations, ensure compliance, and drive exceptional client service within a fast-paced banking environment.

You will oversee New Accounts, Accounting, and Investment sections, support marketing through cross-selling and ensure staff fully understand product offerings to meet branch targets. Isabela, Roxas location preferred.

Qualifications

• Bachelor's/College Degree required.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Interpersonal skills

Leadership abilities

Marketing skills

Persuasion

Service Quality Management

Microsoft Office

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You'll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures


• Manage operational efficiency in New Accounts, Accounting, and Investment sections


• Support marketing efforts by cross-selling bank products and services


• Ensure staff members understand product offerings to meet client needs and achieve branch targets


• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues


• High staff engagement and understanding of products and services


• Achievement of branch targets in customer satisfaction, revenue, and operational metrics


• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor's/College Degree holder


• 3-4 years in branch banking operations


• Strong persuasion and marketing skills


• Service Quality Management expertise


• Excellent interpersonal and leadership abilities


• Proficiency in Microsoft Office (Word, PowerPoint, Excel)


• Amenable to work in Isabela, Roxas