Service Manager

ING Hubs Romania; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ING Hubs Philippines is seeking a Service Manager III who will support the end-to-end service management lifecycle across ING’s global organization, partnering with Service Owners, providers, and ING entities worldwide to ensure service quality and continuous improvement.

You will lead contract drafting and governance, monitor performance, organize governance meetings, and develop service management documentation while driving compliance and cross-cultural collaboration.

Qualifications

• 5-7 years experience in service management, project management or customer service.
• Strong stakeholder management and communication skills.
• Analytical, organizational, problem-solving and continuous improvement capabilities.
• Experience with reporting, documentation and governance frameworks.
• Ability to work across cultures, countries and time zones.

Responsibilities

• Lead drafting, review, negotiation, and finalization of contracts.
• Ensure compliance with legal and regulatory requirements.
• Maintain contract repositories and documentation.
• Monitor contract performance, renewals, amendments, and terminations.
• Act as SME for contract and service management matters.
• Prepare service management reports and stakeholder insights.
• Organize governance meetings and stakeholder touchpoints.
• Develop service management documentation.
• Drive framework compliance and continuous improvement.

Skills

Service management

Project management

Customer service

Stakeholder management

Communication skills

Analytical thinking

Governance

Continuous improvement

Job description

Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Role Summary

As a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING’s global organization. You will work closely with Service Owners, service providers, outsourcing partners, and ING entities worldwide to ensure service quality, compliance, transparency, and continuous improvement.

About the Team

You will join a globally connected team responsible for driving service management excellence across ING.

What You’ll Do

• Lead drafting, review, negotiation, and finalization of contracts.

• Ensure compliance with legal and regulatory requirements.

• Maintain contract repositories and documentation.

• Monitor contract performance, renewals, amendments, and terminations.

• Act as SME for contract and service management matters.

• Prepare service management reports and stakeholder insights.

• Organize governance meetings and stakeholder touchpoints.

• Develop service management documentation.

• Drive framework compliance and continuous improvement.

Required Skills & Experience

• 5-7 years experience in service management, project management or customer service.

• Strong stakeholder management and communication skills.

• Analytical, organizational, problem-solving and continuous improvement capabilities.

• Experience with reporting, documentation and governance frameworks.

• Ability to work across cultures, countries and time zones.

Preferred Certifications:

Six Sigma Yellow/Green Belt, PMP, Operational Excellence certifications.

About ING:

With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business.