Global Service Management Lead

ING Hubs Romania; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ING Hubs Philippines is seeking a Service Manager III who will support the end-to-end service management lifecycle across ING’s global organization, partnering with Service Owners, providers, and ING entities worldwide to ensure service quality and continuous improvement.

You will lead contract drafting and governance, monitor performance, organize governance meetings, and develop service management documentation while driving compliance and cross-cultural collaboration.

Qualifications

• 5-7 years experience in service management, project management or customer service.
• Strong stakeholder management and communication skills.
• Analytical, organizational, problem-solving and continuous improvement capabilities.
• Experience with reporting, documentation and governance frameworks.
• Ability to work across cultures, countries and time zones.

Responsibilities

• Lead drafting, review, negotiation, and finalization of contracts.
• Ensure compliance with legal and regulatory requirements.
• Maintain contract repositories and documentation.
• Monitor contract performance, renewals, amendments, and terminations.
• Act as SME for contract and service management matters.
• Prepare service management reports and stakeholder insights.
• Organize governance meetings and stakeholder touchpoints.
• Develop service management documentation.
• Drive framework compliance and continuous improvement.

Skills

Service management

Project management

Customer service

Stakeholder management

Communication skills

Analytical thinking

Governance

Continuous improvement

Job description

ING Hubs Philippines is seeking a Service Manager III who will support the end-to-end service management lifecycle across ING’s global organization, partnering with Service Owners, providers, and ING entities worldwide to ensure service quality and continuous improvement.

You will lead contract drafting and governance, monitor performance, organize governance meetings, and develop service management documentation while driving compliance and cross-cultural collaboration.