Service Manager

EastWest Bank; Bicol Region; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Career development

Competitive salary package

Incentives and recognition

Mentoring and guidance

Job summary

EastWest Banking Corporation in the Philippines seeks a Service Manager for the Bicol Region. You will lead store operations, ensure regulatory compliance, and drive customer service excellence to help the branch hit profitability targets.

The role requires at least five years of supervisory experience in branch operations and a bachelor’s degree in business or accounting. Onsite work, with opportunities for career growth and performance-based recognition.

Qualifications

• College graduate in business or accounting related field.
• At least five years of supervisory experience in handling in-branch operations.
• Knowledge of regulatory requirements and AML/CBC controls is preferred.

Responsibilities

• Ensure adherence to regulatory requirements including AMLC, KYC, and transaction monitoring.
• Oversee and approve various over-the-counter transactions beyond teller authority; ensure policy compliance and accurate processing.
• Log, report, and resolve customer complaints; maintain a complaint tracking register with complete information.
• Record daily store transactions, reconcile ledgers, and manage temporary accounts timely.
• Assist in achieving the store's profitability targets.

Skills

Supervisory experience

Regulatory compliance

Customer service

KYC/AML knowledge

Education

College degree in Business or Accounting

Job description

About the Job

Location: Bicol Region
Corporate Title: Assistant Manager to Manager
Work Arrangement: Onsite
Our Store Operations Group is looking for experienced professionals to join us in Bicol Region with the role of Service Manager.In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What we're looking for

• College graduate, preferably any Business or Accounting-related course
• With at least five (5) years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth