Service Manager (Quezon City)

East West Banking Corporation; Pateros; On-site; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Career development

Training opportunities

Competitive salary

Performance incentives

Mentoring

Job summary

East West Banking Corporation invites applications for a Service Manager in Quezon City to lead Store Operations onsite, supervise branch activities, and ensure compliance with regulatory and AMLC requirements while delivering excellent customer service.

You'll oversee a range of over-the-counter transactions, manage deposits and remittances, record daily activity, support multiple banking groups, and contribute to the store's profitability through effective leadership and process discipline.

Qualifications

• College graduate with preference for Business or Accounting-related course.
• Minimum five years supervisory experience in branch operations.
• Experience as Assistant Manager from banking sector preferred.

Responsibilities

• Adhere to regulatory and AMLC requirements including opening accounts, monitoring, reporting, and maintaining KYC records.
• Oversee over-the-counter transactions beyond teller authority; ensure compliance, manage deposits, remittances, and loans.
• Process checkbook orders and unclaimed checks; handle bills, and support Corporate Banking, Wealth Management/Treasury, and Consumer groups.
• Acknowledge, log, and resolve complaints; keep the complaint tracking register up to date.
• Record daily store transactions, manage temporary accounts, and reconcile GL with ledgers; assist profitability targets.

Skills

Regulatory compliance

AML/KYC knowledge

Education

College degree

Business or Accounting-related course

Job description

About the Job

Location: QuezonCity

Corporate Level: Assistant Manager to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in QuezoCity with the role of Service Manager.

In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What we're looking for

• College graduate, preferably any Business or Accounting-related course
• With at least five (5) years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth