Service Manager (Quezon City)

East West Banking Corporation; Quezon City; On-site; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Career progression

Training programs

Competitive salary

Job summary

East West Banking Corporation is seeking an experienced Service Manager for its Quezon City store operations. This onsite role requires overseeing daily transactions, ensuring AMLC compliance, maintaining KYC records, and driving customer service excellence to meet profit goals.

The position targets professionals with strong supervisory experience in bank operations, preferably from similar roles in the banking sector.

Qualifications

• College graduate, preferably Business or Accounting-related.
• At least five (5) years supervisory experience in handling in-branch operations.
• Preferably Assistant Managers from banking with similar experience.
• Strong knowledge of regulatory and AMLC requirements.

Responsibilities

• Ensure adherence to AMLC requirements, include opening new accounts, monitoring, reporting transactions, maintain KYC records.
• Oversee and approve over-the-counter transactions beyond teller authority; manage deposits, bills, loans, and remittances.
• Ensure prompt logging, reporting, and resolution of complaints with the complaint tracking register.
• Record daily store transactions, reconcile ledgers, and support profitability targets.
• Assist in achieving the store’s profitability and service goals.

Skills

Supervisory experience

Customer service excellence

Regulatory compliance

Education

College degree in Business or Accounting

Job description

Location: Quezon City

About The Job

Location: Quezon City

Corporate Level: Assistant Manager to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Quezo City with the role of Service Manager.

In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What We're Looking For

• College graduate, preferably any Business or Accounting-related course
• With at least five (5) years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth