Service Management Sr. Specialist

Clarvida; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Clarvida is seeking a Service Management Sr. Specialist in the Philippines to drive data-driven decision making, workforce optimization, and automation across business processes.

The role focuses on building insightful reports, managing staffing strategies, and implementing efficiency improvements to support corporate operations. The ideal candidate brings 3+ years in process improvement or service management, proficiency with Excel, Power Automate, PowerApps, and Sharepoint, and relevant

Qualifications

• Bachelor’s degree in Business, Finance, Data Analytics, or related field.
• Experience in business reporting, workforce management, process automation, and continuous improvement.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Proficiency in reporting tools such as Excel, Power Automate, PowerApps, Sharepoint.
• Experience: 3+ years in process improvement or service management.
• Knowledge/Certifications: Lean, Six Sigma (Yellow or higher), Agile, PMP, or equivalent certifications is a plus.

Responsibilities

• Business Reporting & Insights: Collect, analyze, and present operational data to support decision-making.
• Develop and maintain KPI dashboards and reporting tools.
• Ensure accuracy and consistency in reporting across departments.
• Provide actionable insights to improve business performance.
• Workforce Management: Analyze workforce data to optimize staffing levels and scheduling.
• Forecast staffing requirements based on business needs and workload trends.
• Develop strategies to improve employee productivity and engagement.
• Ensure compliance with labor laws and workforce management best practices.
• Process Automation: Design and implement automation solutions to streamline workflows and improve operational efficiency.
• Analyze business processes and identify automation opportunities that reduce manual effort and increase accuracy.
• Collaborate with stakeholders to gather requirements, map processes, and develop scalable automation solutions.
• Monitor, test, and enhance automation solutions to ensure reliability, performance, and continuous value delivery.
• Continuous Improvement: Identify opportunities for process optimization and efficiency gains.
• Implement Lean, Six Sigma, or other methodologies to drive improvements.
• Facilitate training sessions and workshops on best practices.
• Monitor and evaluate the effectiveness of improvement initiatives.

Education

Bachelor’s degree in Business, Finance, Data Analytics, or related field

Tools

Power Automate

PowerApps

Sharepoint

Minibots

Job description

Service Management Sr. Specialist

Company : Clarvida Job Type : Full Time Philippines

Job Description - Service Management Sr. Specialist

Description

Position at Clarvida - Corporate

Role Overview:

• Business Reporting & Insights
• Workforce Management
• Process Automation
• Continuous Improvement

The Service Management Sr. Specialist role is responsible for analyzing and presenting data to support operational health, workforce management, business decisions, ensuring process control and governance, and driving continuous improvement initiatives. This role involves developing reporting tools, maintaining compliance with operational standards, and optimizing workflows to enhance efficiency and performance.

Key Responsibilities:

Business Reporting & Insights

• Collect, analyze, and present operational data to support decision-making
• Develop and maintain KPI dashboards and reporting tools
• Ensure accuracy and consistency in reporting across departments
• Provide actionable insights to improve business performance

Workforce Management

• Analyze workforce data to optimize staffing levels and scheduling
• Forecast staffing requirements based on business needs and workload trends
• Develop strategies to improve employee productivity and engagement
• Ensure compliance with labor laws and workforce management best practices

Process Automation

• Design and implement automation solutions to streamline workflows and improve operational efficiency
• Analyze business processes and identify automation opportunities that reduce manual effort and increase accuracy
• Collaborate with stakeholders to gather requirements, map processes, and develop scalable automation solutions
• Monitor, test, and enhance automation solutions to ensure reliability, performance, and continuous value delivery

Continuous Improvement

• Identify opportunities for process optimization and efficiency gains
• Implement Lean, Six Sigma, or other methodologies to drive improvements
• Facilitate training sessions and workshops on best practices
• Monitor and evaluate the effectiveness of improvement initiatives

Qualifications & Skills:

• Bachelor’s degree in Business, Finance, Data Analytics, or related field
• Experience in business reporting, workforce management, process automation, and continuous improvement
• Strong analytical, strategic thinking, and problem-solving abilities
• Proficiency in reporting tools such as Excel, Power Automate, PowerApps, Sharepoint
• Excellent communication and stakeholder management abilities
• Experience: 3+ years in process improvement or service management
• Knowledge/Certifications: Lean, Six Sigma (Yellow or higher), Agile, PMP, or equivalent certifications is a plus.

Skills:

• Knowledge and experience in automations (Power Automate, PowerApps, Minibots, Etc.)
• Proficiency in process improvement tools, service management platforms, and data analytics software.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Highly organized and able to manage multiple tasks
• Can confidently communicate. Expressing oneself clearly, assertively, and with self-assurance, while also actively listening and demonstrating empathy. Prepared in using specific language and being aware of their body language and tone of voice.