Service Heads - Cebu Fuente

Sterling Bank of Asia, Inc. (A Savings Bank); Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Sterling Bank of Asia, Inc. (A Savings Bank) in the Philippines is seeking a Branch Operations Officer / Service Head to lead daily branch operations and customer service excellence.

The role requires strong people management skills and a supervisory background, with willingness to be assigned to different branches across Cebu City. The ideal candidate has a Bachelor's degree, at least 2 years in banking operations, and a track record as a supervisor or senior staff in financial services.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Experience: Branch Operations Officer/Service Head with strong customer service orientation.
• Background in branch operations in supervisory/leadership capacity.
• At least 2 years of related experience.
• Preferably Supervisor with 5+ years in Banking/Financial Services.
• Full-time position(s) available.

Responsibilities

• Oversee branch operations and service quality.
• Lead and develop branch staff.
• Ensure compliance and risk controls.
• Coordinate with branches as needed.

Skills

Branch operations

Service head

Customer service

Communication

People management

Leadership

Education

Bachelor's degree

Job description

• Candidate must possess at least a Bachelor's/College Degree , any field.

• Required skill(s): experienced/full-fledged Branch Operations Officer/Service Head, excellent customer service orientation, excellent communication skills, people management skills, with background in branch operations in a supervisory/leadership capacity, willing to be assigned in different branches

• At least 2 year(s) of working experience in the related field is required for this position.

• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Banking/Financial Services or equivalent.

• Full-Time position(s) available.