Branch Operations Head (Sto. Nino, Cebu City)

City Savings Bank

Mandaue

On-site

PHP 600,000 - 900,000

Full time

7 days ago

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Job summary

City Savings Bank is seeking a Branch Operations Head to supervise daily branch operations and service delivery in the Philippines. The role ensures adherence to the bank's code of conduct and policies, while driving excellent customer service and operational efficiency.

The successful candidate will lead and train branch staff, leveraging strong leadership, marketing, and interpersonal skills to maintain high service standards and regulatory compliance.

Qualifications

College graduate of any business course.
Minimum 3 years banking experience in a supervisorial capacity in branch operations.
Strong leadership and willingness to train subordinates.
Excellent marketing and interpersonal skills.
Good oral and written communication with proficiency in the local dialect.

Responsibilities

Oversee day-to-day branch operations and service delivery.
Ensure observance of the bank's code of conduct and policies.
Lead and develop branch staff, including training subordinates.
Maintain compliance with regulations and deliver excellent customer service.

Skills

Leadership

Interpersonal skills

Communication skills

Marketing skills

Local dialect proficiency

Education

Bachelor's degree in business or related field

Job description

The Branch Operations Head is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.

Qualifications:

College graduate of any business course
With at least 3 yrs. banking experience in a supervisorial capacity in branch operations
With good leadership skills and willing to develop and train subordinates
With excellent marketing and interpersonal skills
With good oral and written communication skills with proficiency in the local dialect.