Service Technician

Concept Specialist Incorporated; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concept Specialist Incorporated is seeking a field service technician to install and test our products at customer sites in Quezon City. You will follow manuals and ensure proper operation of equipment with a focus on quality and customer satisfaction.

You will respond to service requests, diagnose issues using diagnostic tools, and perform repairs while educating customers on product use. A degree in engineering and willingness to travel are required, with electrical/coolant systems background

Qualifications

• Bachelor's degree in Engineering or related field or equivalent qualification.
• Willingness to travel is required.
• Ability to multi-task is essential.
• Background in electrical systems or coolant tech is a plus.

Responsibilities

• Install and test products to ensure they work correctly.
• Follow installation and operation manuals.
• Respond to service requests and repair products.
• Use diagnostic tools to determine repair plans.
• Educate customers on how to use their products.
• Escalate issues to managers promptly.
• Know how to use the necessary tools and equipment.
• Write service reports after every appointment.
• Collaborate with managers and other service technicians.
• Follow all company policies and procedures.
• Adhere to safety regulations and industry standards.

Skills

Willingness to travel

Multi-tasking

Electrical/coolant systems background

Education

Bachelor’s degree in Engineering or related field

Job description

Responsibilities:

• Install and test products to make sure they work correctly.
• Follows installation and operation manuals.
• Responds to service requests and repairs products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools and equipment.
• Writes service reports after every appointment.
• Collaborates with managers and other service technicians.
• Follows all company policies and procedures.
• Adheres to safety regulations and industry standards.

Requirements:

• Bachelor’s degree in Engineering or any related field or of an equivalent qualification or certification
• Willingness to travel
• Ability to multi-task
• Having a background in the electrical field or coolant systems is a plus