Service Desk Technician 1 (Contractor)

Global Payments Inc.; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Global Payments Inc. is hiring a Service Desk Technician in Metro Manila to support end-user devices and servers. You will image desktops/laptops, set up user accounts, and help maintain LAN services for new hires.

Entry-level candidates are welcome; basic IT exposure is an advantage. The role includes incident response and collaboration with a global service desk team to ensure smooth operations.

Qualifications

• Bachelor’s degree in Computer Science, MIS, or a related field (or equivalent experience).
• Entry-level candidates welcomed; no prior experience required.
• It’s an advantage to have basic IT support exposure (servers/desktops/network).

Responsibilities

• Prepare and image desktops/laptops for deployment and verify operation.
• Assist with AD user accounts and basic LAN/email setup for new hires.
• Build and maintain LAN services infrastructure under supervision.
• Respond to routine desktop/hardware issues and document resolutions.
• Monitor LAN capacity and assist higher-level analysts with reporting.

Skills

Entry-level friendly

IT support basics

Problem solving

Communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science or MIS or related field

Tools

MDM platforms

MAC environments

Active Directory

Ticketing systems

LAN basics

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Service Desk Technician to join our ever-evolving Global Service Desk Team and help shape the future of global commerce.

What You’ll Own

• Endpoint Support: Install, maintain, and optimize servers and end-user devices (desktops, laptops, MACs, MDM).


• Issue Resolution: Troubleshoot and resolve hardware, software, and network issues to minimize downtime.


• Standards & Optimization: Ensure compliance with policies and best practices while recommending effective software solutions.

What You’ll Bring

• Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field (or equivalent experience).


• Experience Level: Entry-level candidates welcome; no prior experience required.


• Technical Exposure: Basic knowledge or prior exposure to IT support, including servers, networks, desktops, or customer support environments is an advantage.

It’s a bonus if you have

• Experience supporting MDM platforms and MAC environments


• Exposure to server administration and enterprise network troubleshooting


• Familiarity with ITIL practices, ticketing systems, or service desk tools

What Part Will You Play?

• Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.


• Assists with maintaining the functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.


• Builds and configures infrastructure underpinning LAN services, as directed under supervision.


• Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.


• Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.


• Reviews and updates basic and standard departmental documentation, as directed.


• Assists with adherence to technology policies and compliance with all security controls, as directed.


• Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer.