Service Desk Intern

Alliance Software Inc.; Philippines; On-site; PHP 56,000 - 112,000; Full time

Job summary

Alliance Software, Inc. is seeking a Service Desk Intern for our Cebu Office.

The role is a full-time onsite internship to support first-level IT helpdesk, handling email, chat, phone, and ticketing systems while gaining hands-on experience. The ideal candidate is currently pursuing a degree in IT, CS, or IS, has basic knowledge of Windows, Microsoft 365, networking, and hardware, and demonstrates strong communication, problem-solving, and a willingness to learn in a fast-paced environment.

Qualifications

• Pursuing IT/CS/IS degree or related field.
• Basic understanding of Windows OS, Microsoft 365, networking concepts, and hardware.
• Strong communication and customer-service skills.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Provide first-level technical support to end users through email, chat, phone, or ticketing systems.
• Assist in troubleshooting hardware, software, network, and user account issues.
• Log, track, and update support tickets accurately and promptly.
• Escalate unresolved issues to appropriate teams when necessary.
• Assist in documenting common issues, resolutions, and support procedures.
• Perform other duties and projects as assigned by the IT Team.

Skills

Communication skills

Customer service skills

Problem-solving abilities

Willingness to learn

Education

Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field

Job description

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of Windows operating systems, Microsoft 365, networking concepts, and computer hardware.
• Strong communication and customer service skills.
• Good problem-solving and analytical abilities.
• Willingness to learn and work in a fast-paced environment.
• Willing to complete a minimum of 480 internship hours.
• Available to work onsite at Cebu Business Park, Cebu City.

Careers Details

• Home
• Careers
• Careers Details

Service Desk Intern

Cebu Office Full Time

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of Windows operating systems, Microsoft 365, networking concepts, and computer hardware.
• Strong communication and customer service skills.
• Good problem-solving and analytical abilities.
• Willingness to learn and work in a fast-paced environment.
• Willing to complete a minimum of 480 internship hours.
• Available to work onsite at Cebu Business Park, Cebu City.

Responsibilities

• Provide first-level technical support to end users through email, chat, phone, or ticketing systems.
• Assist in troubleshooting hardware, software, network, and user account-related issues.
• Log, track, and update support tickets accurately and in a timely manner.
• Escalate unresolved issues to the appropriate teams when necessary.
• Assist in documenting common issues, resolutions, and support procedures.
• Perform other duties and projects as assigned by the IT Team.

Career Site

Job Summary

Published On: Aug 4, 2026

Vacancy: 1 Position

Job Nature: Full Time

Location: Cebu Office

Alliance Software, Inc. is a global IT services and solutions company. Alliance was established in 2000 and has since grown to become one of the Philippines' largest and most respected independent software development company.